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              SUPPORT.TXT for Microsoft Internet Explorer 3.0
                       For Microsoft Windows 3.1
                                Septeber 1996            
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               (c) Copyright Microsoft Corporation, 1996



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CONTENTS
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SUPPORT
  AnswerPoint
  Product Support Worldwide


--------
SUPPORT
--------

AnswerPoint
-----------
Microsoft Internet Explorer Version 3.0 for Windows 3.1 includes 90 days of 
no-charge AnswerPoint Standard support and a variety of no- and low-cost 
AnswerPoint Information Services.

AnswerPoint Information Services provides you with easy access to the latest 
technical and support information for Microsoft products, 24 hours a day, 365 
days a year.  No-charge access to The Microsoft Frequently Asked Questions, 
Software Library, Knowledge Base, peer-to-peer newsgroups, and other technical 
information is available on http://www.microsoft.com/support. A complete 
description of the full range of Information Services is available on 
http://www.microsoft.com/supportnet/.

AnswerPoint Standard support provides 90 days of no-charge usability support
via a toll call for Microsoft Internet Explorer Version 3.0 for Windows 3.1.
This support is available for 90 days after you make your first call and does
NOT include connectivity issues.*

 In the United States, call (206) 635-7123 between 6 A.M. - 6 P.M. Pacific
time, Monday-Friday, excluding holidays.
 In Canada, call (905) 568-4494 between 8 A.M. - 8 P.M. Eastern time, Monday-
Friday, excluding holidays.

For support outside the United States and Canada, contact your local 
subsidiary.  A complete list of subsidiary phone numbers is available on 
http://www.microsoft.com/supportnet/. You can also refer to the list later 
in this file.

*Connectivity issues includes, but is not restricted to connecting to the 
Internet via a service provider and using e-mail or fax from within a
Microsoft systems product.


Product Support Worldwide
-------------------------

If you are outside the United States and have a question about a Microsoft
product, first:

*	Consult the documentation and other printed information included with
        your product.
*	Check online Help.
*       Check the README files that come with your product disks (for more
        information, see Readme.txt). These files provide general information
        that became available after the books in the product package were
        published.
*	Consult electronic options such as CompuServe forums or bulletin boards,
        if available.

If you cannot find a solution, you can receive information on how to obtain
product support by contacting the Microsoft subsidiary office that serves your
country.


	The Microsoft Support Network
------------------------------------
The Microsoft Support Network, where available, offers high-quality technical
support options that allow you to get what you need:  the right answers right
now.

The Microsoft Support Network is subject to Microsoft's then-current prices,
terms, and conditions in place in each country at the time the services are
used and is subject to change without notice.


	Calling a Microsoft Subsidiary Office
--------------------------------------------

When you call, you should be at your computer and have the appropriate product
documentation at hand. Be prepared to give the following information:

*	The version number of Microsoft product that you are using
*	The type of hardware that you are using, including network hardware,
        if applicable
*	The operating system that you are using
*	The exact wording of any messages that appeared on your screen
*	A description of what happened and what you were doing when the
        problem occurred
*	A description of how you tried to solve the problem

Microsoft subsidiary offices and the countries they serve are listed below. If
there is no Microsoft office in your country, please contact the establishment
from which you purchased your Microsoft product.

Area				Telephone Numbers
____________________________________________________

Argentina		Microsoft de Argentina S.A.
                        Technical Support: (54) (1) 314-0560

Australia		Microsoft Pty. Ltd.
			Technical Support: (61) (02) 870-2131

Austria			Microsoft Ges.m.b.H.
			Standard Support: Installation and Handling
			    Windows: 0660-6510
			General information about the Microsoft 
			    Support Network in Central Europe:
                                Fax: 0049/2622/167006

Belgium			Microsoft NV
                        Technical Support:
                            +32-2-513 32 74 (Dutch-speaking)
                            +32-2-502 34 32 (English-speaking)
                            +32-2-513 22 68 (French-speaking)
Bolivia
See Argentina

Brazil			Microsoft Informatica Ltda.
                        Technical Support: (55) (11) 871-0090

Canada			Microsoft Canada Inc.
			Microsoft Support Network:
				Standard Technical Support Phone: 
                                    1 (905) 568-4494
				Priority Support Information: 
				    1 (800) 668-7975
				Text Telephone (TT/TDD):
				    1 (905) 568-9641
			
Caribbean		Microsoft Caribbean, Inc.
			Technical Support: (214) 714-9100

Chile			Microsoft Chile S.A.
                        Personal Operating Systems
                            Phone: 56-2-330-6222

Colombia		Microsoft Colombia
			Technical Support: (571) 618 2255

Czech Republic          Microsoft s.r.o.
                        Technical Support Phone: (+42) (2) 2451 0554
                            or 53 52 56 (Windows 95 only)

Denmark			Microsoft Denmark AS
                        Technical Support:  (45) (44) 89 01 11
			
Dubai                   Microsoft Middle East
			Phone: (971) 4 513 888
			
Ecuador			Corporation Microsoft del Ecuador S.A.
                        Technical Support: (593) (2) 463-094

England 
See United Kingdom

Finland			Microsoft OY
                        Product Support: (358) (90) 525 502 500
                        For Technical Support, please contact your 
			    local dealer.

France			Microsoft France
			Technical Support: (33) (1) 69-86-10-20
			
French Polynesia
See France

Germany			Microsoft GmbH
			Standard Support: Installation and Handling
                            Windows: 089-3176-1110
                            Windows 95: 089-3176-1115
			General information about the Microsoft 
			    Support Network in Central Europe:
			        Fax: 02622/167006

Hong Kong		Microsoft Hong Kong Ltd.
                        Technical Support: (852) 2804-4222

Hungary			Microsoft Hungary
                        Phone: (+36) (1) 268 1668
                        
Iceland
See Denmark

India                   Microsoft India
			Phone: (01) (91) 646 0694, 646 0767, 646 0813
			
Indonesia               Indonesia - Jakarta
                        Technical Support:
			    Phone: (6221) 572-1060
                            Fax: (6221) 573-2077
Ireland
See United Kingdom

Israel			Microsoft Israel Ltd.
			Phone: 972-3-613-0833
			
Italy			Microsoft SpA
			Technical Support: (39) (2) 7039-8351

Japan			Microsoft Company Ltd.
                        Technical Support: 0120-37-0196
                                                    
Latin America           Microsoft Latin American Headquarters
                        Technical Support: (214) 714-9100

Liechtenstein
See Switzerland (German-speaking)

Luxembourg		Microsoft NV
                        Technical Support:
                            +32-2-513 32 74 (Dutch-speaking)
                            +32+2-502 34 32 (English-speaking)
                            +32+2-513 22 68 (French-speaking)

Mexico                  Microsoft Mexico, S.A. de C.V.
			Technical Support:  
			    Operating Systems: (52) (5) 325-0912
                            
Netherlands		Microsoft BV
                        Technical Support:
                            023-5677877 (Dutch-speaking)
                            023-5677853 (English-speaking)

New Zealand		Microsoft New Zealand Ltd.
			Technical Support:
			    Phone: 64 (9) 357-5575

Northern Ireland
See United Kingdom

Norway			Microsoft Norway AS
                        Technical Support: (47) (22) 02 25 50
                        
Papua New Guinea
See Australia

Paraguay
See Argentina

Peru
See Latin America

Phillippines           Phone: (632) 811-0062
                       Technical Support:
                           Phone: (632) 892-2295/2495

Poland                 Microsoft Sp.z o.o.
                       Technical Support: (+48) (22) 6216793,
                           (+48) (71) 441357

Portugal		Microsoft, Lda.
                        Technical Support: (351) 1 4409280, 81, 82, or 83

Republic of China	Microsoft Taiwan Corp.
			Technical Support: (886) (2) 508-9501

Republic of Ireland
See United Kingdom

Russia			Microsoft A/O
                        Technical Support: (+7) (502) 224 50 46
			Fax: (+7) (502) 224 50 45

Scotland
See United Kingdom

Singapore		Microsoft Singapore Pte Ltd.
                        Technical Support:
                             Phone: (65) 337-9946
 					
Slovenia/Slovenija      Microsoft d.o.o
                        Technical Support: +386 61 123 23 54,
                            +386 64 331 020

Slovak Republic         Microsoft Slovakia s.r.o.
                        Technical Support: (+42) (7) 312083

South Africa	        Microsoft South Africa
                        Technical Support 
                            (Toll Free): 0 802 11 11 04
                            (Toll): (2) 11 445 0100
	        
Spain			Microsoft Iberica SRL
                        Technical Support: (34) (1) 807-9960
                        
Sweden			Microsoft AB
                        Product Support: (46) (0) 8-752 09 29
                        Information about Technical Support: 
                            (46) (0) 8 752 09 29
                        
Switzerland		Microsoft AG
			Phone: 01-839 61 11
			Technical Support (French-speaking): 
			    022-738 96 88
			General information about the Microsoft 
			        Support Network in Central Europe:
			            Fax: 0049-2622-167006

Thailand                Microsoft Thailand Ltd.
                        Technical Support:
                            Phone: (662) 632-0360, 61, 62, 63

United Kingdom 		Microsoft Ltd. Product Support Services
			Telephone Support:
			    Personal Operating Systems:
                                (01734) 271000
			    Advanced Systems Support:
                                (01734) 271007


			Microsoft Ltd.
			Phone: (01734) 270001

Uruguay                 Technical Support: (598) (2) 77-4934

Venezuela		Corporation MS 90 de Venezuela S.A.
                        Technical Support: (582) 9935249

Wales
See United Kingdom



	Microsoft TechNet, Technical Information Network
-------------------------------------------------------

Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:

*	Twelve monthly compact discs containing the Microsoft Knowledge Base, 
	Microsoft operating systems product resource kits, customer solutions, 
	key Microsoft conference session notes, and other valuable information
*	Twelve monthly supplemental (drivers and patches) compact discs
        containing the Microsoft Software Library
*	A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
*	WinCIM, a Windows-based application for accessing CompuServe
*	A 20 percent discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada,
call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday.  Outside the U.S. and Canada, contact your Microsoft
Subsidiary, or call (303) 684-0914.

