********************************************************************** DDN MGT Bulletin 79 DCA DDN Defense Communications System 21 Dec 90 Published by: DDN Network Info Center SUPERSEDES DDN MGT 70 (NIC@NIC.DDN.MIL) (800) 235-3155 DEFENSE DATA NETWORK MANAGEMENT BULLETIN The DDN MANAGEMENT BULLETIN is distributed online by the DDN Network Information Center under DCA contract as a means of communicating official policy, procedures and other information of concern to management personnel at DDN facilities. Back issues may be read through the TACNEWS server ("@n" command at the TAC) or may be obtained by FTP (or Kermit) from the NIC.DDN.MIL host [192.67.67.20] using login="anonymous" and password="guest". The pathname for bulletins is DDN-NEWS:DDN-MGT-BULLETIN-nn.TXT (where "nn" is the bulletin number). ********************************************************************** USAGE SENSITIVE BILLING (USB) SERVICE DESK CHANGE In April 1990, DCA established the Usage Sensitive Billing (USB) Service Desk at the DDN Network Information Center (NIC). This bulletin announces that the USB support service will be merged with the ongoing DDN User Assistance services provided by the NIC. No change will occur in the level of support provided to DDN users. User Assistance (UA) staff will continue to respond to general billing questions, as well as specific queries regarding network usage, network connections, network traffic volume, dial-up time, network addresses, and so on. The main change is that users are now asked to call the NIC hotline phone number at 1-800-235-3155, rather than the previously announced USB phone number. In addition, the USB support hours have been extended to 6 a.m. through 5 p.m., Pacific time. In order to accurately and efficiently respond to billing questions, the UA service desk staff will continue to have several sources of reference information available. Billing questions can be asked of the UA service desk via telephone, electronic mail, or U.S. postal mail. Note that although the toll free telephone number is now the same as the NIC hotline phone number, the separate electronic mailbox BILLING@NIC.DDN.MIL has been retained. Contacting the Usage Sensitive Billing service: Telephone: 1-800-235-3155 (Monday - Friday, 0600-1700, Pacific time) E-mail: BILLING@NIC.DDN.MIL U.S. Postal Mail: DDN NIC SRI International, Room EJ219 333 Ravenswood Avenue Menlo Park, Ca 94025