ConnectPal Professional - Frequently Asked Questions

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1. What is the domain field in the connection profile about?

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This property determines the domain where user authentication should occur.
If this property is blank, the Internet server's domain is used to 
authenticate.

Normally this property should be blank.

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2. What is the Net ToolKit about?

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ConnectPal Professional comes with its very own Net ToolKit. Net Toolkit
allows you to check on the particulars of the different domain names or even 
a particular user ( such as his/her last login time ). Its place in 
ConnectPal Professional is to serve as a power "toy" to further enhance your
experience with the internet.

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3. Can you tell me more about the "finger" function found in the 
 Net ToolKit?

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Basically, finger allows you to check the identity of a particular user
in a server. It would tell you, if the finger is successful, the name of
the person, the last login time of that person, which server he last logged 
into etc... 

Example, given a user's email address as "myname@mydomain.com". One can 
enter "myname" as the query string and "mydomain.com" as the host name. 
A successful finger would return the particulars of that person. 

Note that not all host supports the finger function. In this case, the 
finger operation would be unsuccessful and an appropriate message 
would be displayed.

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4. How do I activate the Netscape Messenger email program for Netscape
Communicator? I can't seem to find the executable for the Netscape 
Messenger but I want it to load when I receive new mail.

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Select the executable "netscape.exe" for Netscape Communicator. At
the end of the file path, add the following parameter "-mail"

Example, C:\Program Files\Netscape\Communicator\Program\netscape.exe -mail

The "mail" parameter would then tell Netscape Communicator to just launch
its Messenger program without loading the Navigator.

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5. How to set up ConnectPal configuration when I launch it 
for the first time?

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ConnectPal autodetects your connection profiles from your Win95 Dialup 
Networking. 

Under "Configuration Console", select "Connection" tab. 
Select the Connection Profile that you want. Click "Edit Profile". 
Fill in your username and password. Domain is optional. Click "Modify" 
to close. You can change your profile properties from "Profile Properties". 
Click "Make Default" to ask ConnectPal to autodial this number whenever 
you make a connection. This would ensure that all you need to do is to
click once and leave the hassle of logging in to your dialup server due
to busy lines. Remember to click "Safe Configuration" before 
exiting to ensure your changes have been saved.

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6. What is the use of the "Get GMT Time" function in the Net Toolkit?

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Getting the GMT time is useful for finding out the time of other countries. 
This is useful for emails which often has a date/time stamp of the 
sender's time zone. 

Example, if the email's sent date/time stamp is 13:00 -7:00, it means that
if the current GMT time is 22:00, then the current time is 15:00 in the 
sender's country.

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7. How do I delete one or more dialup connection profile?

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First, if you are running ConnectPal, you need to exit from it.
You need to access the Windows Dialup Networking folder in order to delete any 
connection profiles. After you have deleted the profile(s), run ConnectPal
Professional. ConnectPal would automatically detect that you have deleted
one or more profiles and require you to update ConnectPal's own profile
database. Check the boxes of those connection profiles which you have
deleted and click on the Delete button. 

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8. What is the Scan button about?

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The Scan button detects any live connections already established EXTERNAL of
ConnectPal Professional (such as dialing in with the conventional Windows
Dialup Networking). Once an external connection is detected, ConnectPal
would set its internal state to emulate as if the connection was 
established through ConnectPal.

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9. How do I uninstall ConnectPal Professional?

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Uninstalling ConnectPal Professional is simple. 
First go to "Control Panels" -> "Add/Remove Programs". 
Select the entry "ConnectPal Professional" in the programs listing.
Lastly, click on the button "Add/Remove" and you are done.

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10. I've deleted away some dialup networking connection profiles. When I 
started ConnectPal, a pop-up window appeared asking me to delete away those
profiles which I've deleted. After checking the deleted profiles and 
clicking on the "Delete" button, I proceeded as usual in my dialup business.
When I started ConnectPal the next time, the same pop-up window appeared.
Why? I thought I've already deleted away the profiles.

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After you have checked the deleted profiles and clicked on the "Delete"
button, you need to update ConnectPal by clicking on the "Save Configuration"
button in the ConnectPal Configuration Console.

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11. When the connection is established or during the beginning of a 
connection, an error number of 5 was reported. Why?

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This occurs when there is no entry for the program to be run even though 
you have checked a Program Number to be activated in the Program Launcher
Window. Enter the full pathname of the program you wish to launch in the
Application Textbox or you can click on the browse button to find the
program you wish to run.

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12. When I click on the "Create Shortcut" button, ConnectPal reported an
error that the file was not found or cannot be moved.

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This occurs as the Windows registry setting and the actual FAT32 record do
not match for the location of the ConnectPal executable file. This event is
rare in occurrence. However, you can still create a shortcut to ConnectPal
manually. Follow the steps below :

i) Open up Windows Explorer

ii) Go the the directory where the ConnectPal executable (ConnectPal.exe) is
located. The directory is likely to be 
C:\Program Files\ConnectPal Professional\

iii) Drag the ConnectPal executable file to the desktop.

Finished! Windows has automatically created a shortcut for you right there
on your desktop!

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13. After ConnectPal has successfully created a shortcut for me, I can't 
seem to access the ConnectPal icon in the Program menu. It just 
dissappeared.

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To place the ConnectPal Professional icon back again, you can re-install
ConnectPal Professional OR you can make a copy of the shortcut link for 
ConnectPal Professional and paste the copied link onto the 
Programs->Start Menu.

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14. After I've disconnected using the normal Windows DUN pop up box, 
ConnectPal redialed again.

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This occurs as ConnectPal treats all other form of disconnections, other
than by clicking on the Hangup button, as sudden dropped line or a sudden
disconnection. If you have checked a tick in the "Auto-redial for sudden
line drop" in the ConnectPal Configuration Console's Option tab, ConnectPal
would then redial again. 

Click on the ConnectPal's Hangup button to disconnect instead.


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15. ConnectPal reports that I have 95 new mails which is not the case.
    I only have 5. Why is there such a mis-representation?

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ConnectPal Professional would report all mails in your mail server inbox
as new mails. It is assumed that you would download the mails from your
mail server using your email program and the email program would delete the
mail from the mail server's inbox.

Hence, if you are reading mails from your mail server without
deleting them, then ConnectPal would still report the number of
new mails corresponding to the number of mails in your mail server's inbox.

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MORE FAQs AT HTTP://WWW.CONNECTPAL.COM/FAQ
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