************************************************************************* DDN MGT Bulletin 36 DCA DDN Defense Communications System 10 Dec 87 Published by: DDN Network Info Center Supersedes DDN MGT Bulletin 29 (NIC@SRI-NIC.ARPA) (800) 235-3155 DEFENSE DATA NETWORK MANAGEMENT BULLETIN The DDN MANAGEMENT BULLETIN is distributed online by the DDN Network Information Center under DCA contract as a means of communicating official policy, procedures and other information of concern to management personnel at DDN facilities. Back issues may be read through the TACNEWS server ("@n" command at the TAC) or may be obtained by FTP (or Kermit) from the SRI-NIC host [26.0.0.73 or 10.0.0.51] using login="anonymous" and password="guest". The pathname for bulletins is DDN-NEWS:DDN-MGT-BULLETIN-nn.TXT (where "nn" is the bulletin number). ************************************************************************* DDN MONITORING CENTERS The following Defense Data Network (DDN) Monitoring Centers are now operational: MILITARY NETWORK (MILNET) ------------------------- CONUS MILNET MONITORING CENTER (CMMC) ARLINGTON, VIRGINIA Telephone: (202) 692-2268/5726, (AV) 222-2268/5726 Electronic Mail: DCA-MMC@DCA-EMS.ARPA EUROPEAN MILNET MONITORING CENTER (EMMC) STUTTGART, WEST GERMANY Telephone: 011-49-711-6877766, 011-49-680-5532/5534, (ETS) 430-5532/5534 (MIL) 2729-5532/5534, (AV) (314) 430-5532/5534 Electronic Mail: STT-CONTROL@BBNCC-EUR.ARPA PACIFIC MILNET MONITORING CENTER (PMMC) WHEELER AIR FORCE BASE, HAWAII Telephone: (808) 655-1472/3/4, (AV) (315) 455-1472/3/4 Electronic Mail: PMMC@WHEELER-EMH.ARPA DEFENSE INTEGRATED SECURE NETWORK --------------------------------- DEFENSE SECURE NETWORK 1 (DSNET 1 - DISNET) CONUS DSNET 1 MONITORING CENTER (DMC) ARLINGTON, VIRGINIA Telephone: (202) 692-746-1849/50, (AV) 851-3744 Electronic Mail: N211@DCA-EMS.ARPA PACIFIC DSNET 1 MONITORING CENTER (PDMC) (Not yet operational) WHEELER AIR FORCE BASE, HAWAII Telephone: (808) 655-1472/3/4, (AV) (315) 455-1472-3/4 Electronic Mail: PDMC@WHEELER-EMH.ARPA (when operational) DEFENSE SECURE NETWORK 2 (DSNET 2 - WINCS) WINCS MONITORING CENTER (WMC) ARLINGTON, VIRGINIA Telephone: (202) 692-2861, (AV) 222-2861 Electronic Mail: N211@DCA-EMS.ARPA DEFENSE SECURE NETWORK 3 (DSNET 3 - SCINET) SCINET MONITORING CENTER (SMC) BOLLING AIR FORCE BASE, WASHINGTON, DC Telephone: (202) 373-2100, (AV) 243-2100 Electronic Mail: DIA@PAXRV-NES.ARPA DDN MANAGED NETWORK ------------------- ADVANCED RESEARCH PROJECTS AGENCY NETWORK (ARPANET) ARPANET MONITORING CENTER (AMC) CAMBRIDGE, MASSACHUSETTS Telephone: 1-(800) 492-4992, (617) 497-2900 Electronic Mail: CONTROL@BBN.COM ABOUT MONITORING CENTERS ------------------------ The Monitoring Center (MC) hardware and software consists of the C/70 mini- computer with peripheral components and the Network Utilities (NU) software that runs on the C/70. The NU software sets up the processes for monitoring and metering, manipulating a data base of network entities (components), displaying status, processing control commands, and generating reports. Each MC monitors and controls a designated collection of Packet Switch Nodes (PSNs), Terminal Access Controllers (TACs), Interswitch Trunks (ISTs), and host connections. A CRT (light box) displays network fault events (e.g., failed PSN, TAC, and IST) that are actively monitored by the controller. Access lines are not actively monitored and require trouble reports from the Host Administrator or responsible person for active intervention by the MC controller for problem correction. The network MCs are inherent elements of the Defense Communications Agency Operations Center (DCAOC) and respective DCA Area Communications Operations Center (ACOC). Functionally the monitoring center staff monitors, controls and performs remote troubleshooting, fault isolation and maintenance assistance direction. Controllers accomplish 55-1 outage reporting on PSNs, TACs, and ISTs. Subsequent to receipt of trouble reports for host systems, these controllers also prepare the 55-1 outage reports on access circuits. HOST SYSTEMS ------------ Host Administrators or responsible host system operations centers/personnel must report problems to the MC for correction. When reporting trouble, obtain a trouble ticket number, which will be used for reference purposes during any follow-up inquiries. TERMINALS --------- Users local to a host computer must report problems to their Host Administrator. Users accessing a remote host computer via a Terminal Access Controller (either direct connection or dial-up) should do the following: a. Login Problems - See TAC banner. In the event the TAC banner is not reached, call the DDN Network Information Center (NIC) (CONUS only) telephone 1-800-235-3155. Europe and Pacific areas, contact the appropriate monitoring center. b. Access Circuit Problems - Call the appropriate monitoring center. c. Host Application Problems - Contact applicable Host Administrator or host system operations center.