                          CDD SUPPORT POLICY


    Only purchasers of the CDD 1.03 Standard or Professional Editions
    are eligible for technical support.

    Phoenix Systems support policy for CDD is as follows:

    1. The CDD conference on KWIBBLE BBS is the primary means of
       customer support.  To receive access rights to the CDD
       conference, please login, register, and then send a mail message
       to the SYSOP containing your request for access and your CDD
       serial number.  The KWIBBLE numbers are 703-243-4820 (2400 baud)
       or 703-243-1741 (9600 HST).

       BBS messages are checked and answered by Phoenix programmers at
       least twice a day.

    2. By fax - Our fax number is 703-522-5407.  Please include your CDD
       serial number, your fax number, and your phone number.  We will
       answer your questions either by fax or phone.

    3. By phone - Phone support by one of our programmers costs $50 per
       half hour with a $50 minimum.  The Phoenix phone number is
       703-522-0820.  Please have your CDD serial number and credit card
       number ready.  Of course, there is no support charge when
       ordering by phone.


    Copyright 1993 Phoenix Systems, Inc.

    Phoenix Systems, Inc.
    1700 N. Moore Street
    Arlington, VA 22209

    Phone: 703-522-0820 (Orders and information only)
