Dear Microsoft Access Customers:

Thank you for choosing the Microsoft Access (tm) database
management system. We're looking forward to a long,
successful relationship with you.

As we continue to improve this new database for the Microsoft
Windows (tm) operating system, we'd like to get your feedback. 
For instance, how can we enhance Microsoft Access? And how
can we continue to make your work easier?

We already understand that you may have had a hard time 
getting through on our technical support lines. Frankly,
the dramatic sales of Microsoft Access caught us off guard
and placed an unexpected demand on the Microsoft Access
Product Support Team. So to maintain the highest level of
support possible, we have doubled the number of technicians 
dedicated to Microsoft Access, and we plan to have tripled
our original staff by spring.

In the meantime, here are four easy ways to contact us with
your questions or suggestions:

    1. FastTips 24-hour automated service provides shortcuts
       and answers to commonly asked questions. You can call
       it any time at (206) 635-7051.

    2. The MSACCESS forum on CompuServe (R) lets you receive
       support from all of our friends in the Microsoft Access
       database community.

    3. The Microsoft Download Service provides technical notes
       and supplementary files on common user support issues,
       24 hours a day, 7 days a week. Via modem: (206) 936-MSDL.

    4. To provide feedback that will help our developers improve 
       future versions of Microsoft Access, call (206) 936-WISH.

We are currently finalizing the next release of Microsoft 
Access. Available this spring, this new version will address 
some early feedback we've heard from customers. This new, 
enhanced version will feature:

    -  An increase in the maximum database file size

    -  Direct connectivity to Microsoft FoxPro (R) 2.0 and
       2.5 data

    -  Direct access to ORACLE (R) and SYBASE (R) SQL Server
       database

    -  Improvements in the Word for Windows mail-merge 
       capabilities.

To thank you for your support, we'd like to offer you this 
new version of Microsoft Access, which will be available
from your reseller and Microsoft. We ask only that you 
cover the minimal costs of materials and freight. All
registered users of Microsoft Access will receive a Welcome Kit
this spring that contains notification for this new release.

The Welcome Kit will also include valuable information exclusively
for registered users. If you got Microsoft Access directly from 
Microsoft, you're already a registered user and will 
automatically receive the Welcome Kit. If you're not registered,
simply mail in your product registration card today.  Or, if
you prefer to register by phone, just call us at (800) 832-1340, 
Dept. KH2, 24 hours a day, 7 days a week.

We're sincerely committed to customer satisfaction - and we're
doing everything in our power to prove it. If you haven't done so,
please give us your comments on Microsoft Access and register 
your product today. We look forward to hearing from you.

Sincerely,
The Microsoft Access Team

P.S. Remember, if you got Microsoft Access directly from
Microsoft, or have already returned your registration card, 
you're a registered user and will receive the free Welcome Kit
in the spring. If you need to register, mail in your product 
registration card or simply call (800) 832-1340, Dept. KH2, 
24 hours a day, 7 days a week.