                                           Paul Sax, ACS
                                           P.O. Box 850427
                                           Richardson, Texas  75085
                                 voice:    (214) 690-6017
                                 fax:      (214) 690-4782



                             Support policies:
                       Customers in U.S.A. or Canada

Support  is  part of your purchase price.   For routine support,  I'm  here 
every  weekday from 9AM to 4PM,  Central time.   For any issues related  to 
loss of data and returning the data from your most recent backup,  I'm here 
or at the end of a cellular phone 7 days a week, 16 hours a day.

Since  support  is so interactive,  all support must be done  by  voice  at 
(214)690-6017, not FAX.


                             Support policies:
                           all foreign customers

This  letter  outlines  the registration and support  procedures  from  any 
country  outside  of the U.S.A.  or Canada,  and will amend Appendix  A  in 
Salesdoc/Salesref.

Normal  U.S.A  hours of operation for technical support are 9 AM  to  4  PM 
Central Standard US  time for all U.S.A.  and Canadian users.    CST is the 
same  as  Chicago time and is one hour behind New York time.   If  you  are 
calling from a country that is,  say,  6 hours ahead, like London, England, 
then  call for routine technical support in the latter part of the day when 
you are sure to catch me in after 9AM my time.

Let's say that you are calling from a time zone for which a great disparity 
exists such as Australia and are 15 hours ahead of me.  If you call at 10AM 
Tuesday, your time, you will reach me at about  7PM, Monday, my time.  

Support is part of your purchase price.   Since you are calling from out of 
country, just assume that I am here for support from 7PM to 10PM every week 
night,  my time.  Since support is so interactive, all support must be done 
by voice (214)690-6017, not FAX.
