Remedy Announces Integrated Solutions for Managing IS Complexities

Help Desk Leader Brings Control and Workflow to Asset and Change Managment

MOUNTAIN VIEW, CALIFORNIA, MAY 13, 1996 -- Today's complex client/server
environments create a series of challenges, not the least of which is the
need to manage daily changes that arise in tracking company's assets and
system changes. To harness this complexity, Remedy Corporation today
announced two new solutions that integrate with their leading help desk
product, the Action Request System (AR System). The growing trend of
distributed computing, has led to the need for a central repository of
information. Help desks are being used, more and more frequently, as this
central point of enterprise for IS departments. The new solutions
announced today by Remedy alleviate the pressure of keeping up with rapid
system evolution by extending AR System's adaptability to Asset and Change
Management.

"The combination of Remedy's powerful workflow capabilities with an
integrated help desk approach to change and asset management, streamlines
the processes, thereby reducing the time it takes to track system
modifications and diagnose problems," stated Larry Garlick, Chairman and
CEO of Remedy Corporation. "Remedy has always based its products and
business efforts on providing extremely adaptable applications. Our
products' radical adaptability, paired with Remedy's ease of integrating
with other best-of-breed vendors, result in the most comprehensive and
flexible solution to fit users' unique business needs."

The radical adaptability of Remedy's AR System has already made it a solid
enterprise solution for many organizations. A large number of customers
leverage AR System's flexibility beyond the help desk, using the
application for an array of needs, including managing the asset and change
management processes. For existing users who haven't adapted the AR System
to these internal processes, or for new customers who want to use the AR
System for integrated processes out-of-the-box, the new Change and Asset
Management solutions will offer a robust answer.

"Our tradition of open integration through partnerships continues to set us
apart. We leverage the best-of-breed technology from our partners and
integrate that information or capability into the AR System in order to
provide a more complete solution," said Dave Mahler, Vice President of
Business Development for Remedy. "We have numerous partners who provide
products that discover asset information changes. We're expanding on these
capabilities to offer complimentary functionality for our customers."

In addition to tight integration with Remedy's AR System, the new Change
and Asset management solutions integrate easily with Microsoft's System
Management Server (SMS) and Tally Systems Corp.'s NetCensus products. This
allows for auto-population of assets and changes with the system.
Additional network and system management products, from Tivoli,
Hewlett-Packard, Sun Microsystems, and Cabletron, software distribution
vendors including Microsoft and Novadigm, along with physical asset
information from Accugraph, Cambio and Autotrol, provide data for full
asset life-cycle management integrated into the help desk. We will
continue to integrate with products from these vendors to bring the latest
information to those who need it most.

"Tally Systems is pleased to be working with Remedy, where the integration
of our respective products will truly benefit our users," said Tom Cecere,
Vice President of Strategic Alliances for Tally Systems Corp. "Leveraging
our automatic hardware and software inventory capabilities into their
Action Request System brings information to a central, useful location.
Placing workflow around this central location streamlines processes for
users."

About Remedy Corporation

Headquartered in Mountain View, CA, Remedy develops, markets and supports
adaptable, client/server applications software to automate support and
business processes. The Company's AR System is used primarily as an
internal help desk application for tracking and resolving support requests
and problems in PC, UNIX and NT computing environments. Its versatility
makes the AR System applicable for many other support and business
processes as well. Remedy provides numerous application templates,
including internal help desk, Asset Management, customer and technical
support, defect tracking and recruiting management. Remedy's products are
distributed worldwide through its direct sales force, complemented by
selected VARs, system integrators and OEMs. The Company has licensed its
software to more than 1200 customers at over 2300 sites in 35 countries.

Remedy Corporation
1505 Salado Drive
Mountain View, CA 94043
Cathy Brooks, Public Relations Manager
Phone: (415) 254-4919
E-mail:cbrooks@remedy.com
 
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