Artisoft Announces New Priority Access Program for Technical Support 

Annual Agreement Offers Flexibility for Enhanced Priority Assistance

(TUCSON, AZ-April 17,1996)-Artisoft, Inc. (Nasdaq: ASFT) announced today a
new program for advance purchase of priority technical assistance covering
either a 12-month period or five support incidents, whichever occurs
first. Users of the new annual service program will receive rapid response
from senior technical support analysts via a toll-free 800 number,
available from 6 a.m. to 9 p.m. Mountain Time Monday through Friday, and 7
a.m. to 5 p.m. Mountain Time on Saturday. Developed in response to
customer requests, this priority service covers support for all software
and hardware products in Artisoft's LANtastic Products Group. The annual
service agreement is available for $249 (U.S.) to end users in the United
States and Canada. 

"The annual priority access program demonstrates Artisoft's commitment to
supporting customers with award-winning technical services," said Jay D.
Bennett, senior director of worldwide customer support. "We want to give
customers the flexibility to select the technical support program that
best fits the way they do business. Customers from the business, education
and government sectors have said they want priority assistance, but are
unable to use a 900 number or a credit card to access such support. This
new service will allow them to budget their support costs on an annual
basis, and to receive rapid response from highly qualified analysts when
they need it most." 

An incident is defined as a single support instance with an individual
LANtastic networking product and the reasonable efforts needed for it to
be resolved. When a customer calls for support, the technical support
analyst and the customer agree on the scope of the incident before
troubleshooting begins. Even if more than one phone call is needed, the
incident stays active until the problem is resolved. 

The annual priority support agreement may be purchased by credit card
(VISA, MasterCard or American Express) or by check through Artisoft's
Sales Consultation Center at 800/846-9726. 

In addition to annual priority assistance, Artisoft customers can choose
from a full range of technical support options ranging from complimentary
and fee-based telephone assistance to online and fax support. These
options include: 

* Complimentary Standard Support
* CompuServe Information Service
* 800 and 900 Priority Service
* TDD for Hearing-Impaired
* Per-incident Consulting
* Artisoft's Home Page on the Internet
* FaxReturn Technical Bulletins
* Automated Remote Troubleshooting
* Arti-Facts Bulletin Board Service
* Anonymous FTP Server on the Internet

For a complete description of Artisoft technical support offerings, call
the Artisoft FaxReturn System at 520/884-1397 and request document number
four, or access the Artisoft World Wide Web page at
http://www.artisoft.com. 

Artisoft leads the industry in providing easy-to-use, affordable
networking, communications and computer telephony solutions for business.
Chosen by nearly five million users worldwide to connect and share
computer resources, Artisoft solutions include the award-winning LANtastic
family of networking products, and the INSYNC family of remote
communication products, including CoSession Remote and ModemShare.
Dedicated to the development of easy-to-use tools and applications for
Windows telephony, Artisoft's computer telephony solutions include Visual
Voice and Visual Fax. The company maintains nine offices outside the
United States, and distributes its products in more than 100 countries. 

For more information, contact Artisoft, Inc. at 2202 N. Forbes Blvd.,
Tucson, AZ 85745. Sales Consultation Center 800/233-5564. Corporate
520/6707100. Fax 520/670-7101. World Wide Web home page
http://www.artisoft.com. Recent Artisoft press releases are available at
no charge through PR Newswire's Company News On-Call fax-on-demand system;
call 800/758-5804 and enter company number 107158
 
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