WEBSITE SAVES HIGH-TECHNOLOGY FIRM OVER $1 MILLION ANNUALLY 

Santa Monica - Positive Support Review, a Santa Monica based management
consulting firm, announced the recent completion of an Internet Website
installation for a major manufacturer of personal computers. The Website
service is projected to reduce customer support overhead costs by over $1
million annually. In less than three months, nearly 300 inquiries per day
are being handled on product support assistance. The number of daily
inquiries is projected to grow to over 500 by the end of the year. 

The firm has determined that they can now handle up to 50% more calls than
were previously processed using basic WATS phone services. The firm
expects that this increase in customer support productivity will allow
them to provide the same level of customer support with fewer personnel
than previously planned. Recent surveys have also confirmed that the use
of the Website has resulted in a dramatic increase in customer
satisfaction levels. 

For more information on Positive Support Review's Internet Website
consulting and support services, contact PSR on the Internet via e-mail at
info@psrinc.com, on the World Wide Web at http://www.psrinc.com/psr.htm,
or reach Robert Laskey by phone at (310) 453-6100 extension 109, or by fax
at (310) 453-6253. 
 
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