Leading Help Desk Vendor Brings Adaptability to Change & Asset Management

Remedy Corporation Adds New Solutions to Product Family; Users Gain More
Control Over Changes in Complex Client/Server Environments

MOUNTAIN VIEW, CALIFORNIA, MAY 13, 1996 -- Remedy Corporation, the leading
vendor of client/server applications that automate support and business
processes, today announced two new products, extending the power of its
Action Request System (AR System) help desk application. The new Change
and Asset Management solutions will help users harness control of the
rapid changes in today's complex client/server environments, streamlining
the process of customizing the AR System to address customers' constantly
changing needs.

"IS and IT organizations are faced with changes in their computing
environments almost daily. As this occurs, they are looking for ways to
automate and streamline the processes they employ to maintain and update
these changes," said Larry Garlick, Chairman and CEO, Remedy Corporation.
"Some of our customers have already leveraged the radical adaptability of
the AR System to automate processes other than help desk. By adding the
new Change and Asset Management solutions, Remedy is extending the uses of
its AR System to areas that are integral to our customers' businesses."

Features/Benefits

Both Change and Asset Management provide customers with powerful solutions
that solve business problems and can be deployed quickly. The new
solutions also let existing customers take advantage of the investment -
both time and technology - they already made in the AR System.

Change Management

Remedy developed Change Management to give corporate IS departments control
over the myriad changes occurring daily in their client/server
environments. Remedy employs an advanced workflow engine at the core of
the AR System that speeds up the change approval process, saving time and
allowing system operations to be more effective. The Change Management
solution, like the AR System, can be configured easily, allowing each
application to be tailored to fit a site's specific needs. Change
Management also lets customers keep a history of any changes made to their
systems. This means problems can be diagnosed more quickly, and since it's
one database of information, it also ensures that the data's integrity is
maintained.

Asset Management

Remedy's Asset Management solution greatly simplifies the process of
tracking assets. Most companies maintain asset data in numerous locations.
Remedy's new solution maintains a single repository for this data and
places a powerful workflow engine around it - allowing customers to track
an asset through its entire lifecycle. This is complemented by the
product's ability to keep a history of this data, flag changes in the
data, and ensure a reliable database of information is maintained. In
addition, the Asset Management solution proactively notifies users of any
changes made to the data.The Asset Management solution is also integrated
with systems management products Microsoft SMS and Tally NetCensus which
will auto-populate the AR System asset database. This integration means
help desk and IS staff get immediate access to all asset information for
better decision making and problem diagnosis.

Both the Change and Asset Management solutions integrate seamlessly with
the internal help desk solution that Remedy provides with the AR System.
This combination offers IS a powerful tool that proactively streamlines
integral processes for IT organizations by placing complete information
about all changes and assets at the fingertips of help desk and IS staff.

In addition, to enhance the value of both the Change and Asset Management
solutions, Remedy includes samples of Remedy's Flashboards , to allow
those managing these processes to monitor their success. Flashboards is
the industry's only visual metric application and allows users to
graphically display both real time and historical change and asset
management data.

Availability

The Change and Asset Management solutions will be available in June 1996.
They will be available direct from Remedy as well as a number of
Value-Added Resellers (VARs), Original Equipment Manufacturers (OEMs), and
System Integrators (SIs). Pricing is not yet available.

About Remedy Corporation

Headquartered in Mountain View, CA, Remedy develops, markets and supports
adaptable, client/server applications software to automate support and
business processes. The Company's AR System is used primarily as an
internal help desk application for tracking and resolving support requests
and problems in PC, UNIX and NT computing environments. Its versatility
makes the AR System applicable for many other support and business
processes as well. Remedy provides numerous application templates,
including internal help desk, asset management, customer and technical
support, defect tracking and recruiting management. Remedy's products are
distributed worldwide through its direct sales force, complemented by
selected VARs, system integrators and OEMs. The Company has licensed its
software to more than 1200 customers at over 2300 sites in 35 countries.

Remedy Corporation
1505 Salado Drive
Mountain View, CA 94043
Cathy Brooks, Public Relations Manager
Phone: (415) 254-4919
E-mail:cbrooks@remedy.com
 
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