LEADING HOME PC SUPPLIER ACHIEVES ISO 9001

PACKARD BELL FACILITIES CERTIFIED FOR QUALITY NATIONWIDE

SACRAMENTO, Calif. -- Packard Bell Electronics, Inc. has achieved worldwide
recognition for its systems and business processes. Recently the company
received ISO 9001 certification for its Magna, Utah-based international
service and support facility, completing a certification sweep for all its
U.S. offices.

Packard Bell, the leading supplier of PCs to the mass retail channel, began
documenting its manufacturing process and procedures according to ISO 9001
guidelines in September 1993. Since that time, the PC manufacturer has
earned certification for its quality management systems across the board,
including its North American headquarters in Sacramento, Calif., its
Westlake, Calif. offices and the most recent recognition, for the
company's state-of-the-art international service and support facility in
Utah.

Overseas, Packard Bell's offices in the Netherlands and Israel have
recently received ISO registration and the company's international
manufacturing facility in Angers, France will be ISO 9001 certified by the
end of the year.

The ISO 9001 standard is the most comprehensive set of quality requirements
recognized internationally, requiring documentation and measurements of
key performance indication, processes from design to manufacturing and
service and support.

Packard Bell's Magna facility accounted for the third and final leg of the
U.S. ISO 9001 certification process. The facility employs more than 1,200
highly trained technicians who support more than 5 million Packard Bell
PCs in the United States alone. The dedicated staff, working around the
clock, currently answer more than 500,000 domestic and international
inquiries per month via phone, fax, e-mail and bulletin board systems.

"With the amount of information and inquiries that flow into our Magna
facility, we felt it was essential to be efficient, organized and
responsive to our consumers," said John Hlavac, vice president,
international service and support, Packard Bell. "The ISO 9001
certification recognizes our commitment to quality service."

The ISO 9001 standards were first published by the International
Organization for Standardization in 1987. To date, more than 91 countries
have adopted these guidelines as national standards for quality management
and quality assurance.

Packard Bell reported worldwide sales of more than $4 billion in 1995,
manufacturing computers for sale in 33 countries worldwide. In Europe,
where the European Community Council's Technical Committee 176 has
formally adopted the ISO 9001 standards, sales of Packard Bell computers
topped $400 million in 1994.

Based in Sacramento, Calif., Packard Bell designs, manufactures and markets
a broad range of PC-compatible desktop computers. Packard Bell is the
leading supplier of PCs in the U.S. retail channel, according to Audits
and Surveys, a research firm that tracks sales in the retail market.
Packard Bell is the fourth largest computer company worldwide in terms of
shipments, according to International Data Corp., Framingham, Mass. The
company maintains a home page on the World Wide Web at
http://www.packardbell.com, featuring product information, news releases
and technical support contacts.

For product service and support, contact: support@packardbell.com
 
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