Novell Announces First Electronic Tool To Determine Return on Investment
for IT Certification

Novell Authorized CNE Advisor Assigns Bottom-Line Value to Novell
Certifications

LAS VEGAS, Nev., NetWorld + Interop Booth -3965 -- April 3, 1996 -- Novell
today rolled out its Novell Authorized CNE Advisor, the first software
tool to quantify the return on investment (ROI) that organizations achieve
by certifying their network support professionals. The release of the
Novell Authorized CNE Advisor complements today's announcement of Novell's
delivery of the Novell Business Advisor software ROI tool as well as the
release of ROI research from International Data Corp. (IDC) showing that
Novell's NetWare 4.1, GroupWise and ManageWise significantly improve
business productivity while cutting the costs of using network
technology.

The value of Novell's CNE, Master CNE and Certified Novell Administrator
(CNA) certifications is readily recognized and well-quantified by industry
and Novell data showing that companies rely on Novellcertified individuals
globally to support and administer their networks, as well as use Novell
certification as a criterion for hiring, "raising" and promoting
employees. The Novell Authorized CNE Advisor lets managers recreate -- in
terms of computing and human resources -- their information technology
(IT) environments online. The tool then calculates (in U.S. dollars or
more than 60 global monetary units), the expected ROI from Novell
technical certifications.

"The beauty of this tool is that it can be used by managers or employees to
explore the bottom-line benefits of Novellcertified support to their
organizations," said Jerry S. Christensen, vice president of marketing for
Novell Education.

Default parameter values are based on research from IDC and Strategic
Research Corp. While based on industry research, the Novell Authorized CNE
Advisor is also flexible and customizable. The tool was developed for
Novell by Interpose Inc.

Novell Authorized CNE Advisor Endorsements: Aetna, ITTA, NAECs

According to Karen Kocher, manager of information technology and training
for Hartford, Conn.-based Aetna Life and Casualty, the Novell Authorized
CNE Advisor provides powerful business rationale for companies to invest
time and money to certify their support professionals. "For companies, it
boils down to how much is going to be saved and how this will affect their
bottom line," Kocher said. "The tool demonstrates to management [that]
they will receive a return on their investment with people who are
Novell-certified."

"The tool is what the industry has needed for a long time," said Doug
McBride, executive director of the Austin, Texas-based Information
Technology Training Association (ITTA). McBride praised Novell for being
the first to market with the tool, and noted that development of an ROI
tool has been the number-one request ITTA has from its membership.

"This is a progressive move on Novell's part," said Mark Lamberth,
executive vice president of Nashville, Tenn.-based Athena Learning
Centers. Lamberth provided copies of the tool to four of his NAEC sites,
who had nothing but praise for the tool.

ROI Tool Defined

The Novell Authorized CNE Advisor helps managers and CNEs quantify the
value ofcertification to an organization through four sections: Benefits
of Certification, Return on Investment Analysis, Create a CNE Roadmap and
Exploring Further.

The Return on Investment Analysis is a key element of the tool. By
prompting users for answers to some basic questions, the tool breaks down
the analysis into three topics: pre-Novell certification, certification
process, and post-Novell certification. Pre- and post-Novell certification
environments compare the savings in support and downtime reduction.

Availability

The Novell Authorized CNE Advisor is available immediately on the Novell
Education website (http://education.novell.com), and will be available
free of charge late April at Novell Authorized Education Centers (NAECs)
worldwide. To contact NAECs in their area, customers can call
1-800-233-EDUC inside the U.S., or 801-222-7800 worldwide.

The IDC analysis of ROI for Novell products is presented in four white
papers: Novell GroupWise: Leveraging Desktop and Network Investments;
Novell NetWare 4.1: Reducing Cost of Ownership; Novell ManageWise:
Maximizing Returns on Networking Investments; and Maximizing Return-
on-Investment of Network Computing (a summary of the preceding three white
papers). For copies of these white papers and a copy of the Novell
Business Advisor, customers can call 1-800-665-4586 or visit either
Novell's web site (http://www.roi.novell.com).

Novell Education Perspective

Novell's training infrastructure has grown to more than 1,450 Novell
Authorized Education Centers and 150 Novell Education Academic Partners
throughout the world. More than 750,000 student customers will receive
Novell-authorized training in fiscal 1996.

Novell (NASDAQ:NOVL) is the world's leading network software provider.
Novell software provides the infrastructure for a networked world,
enabling our customers to connect with other people and the information
they need, anytime and anyplace. Novell partners with other technology and
market leaders to help customers make networks a part of their everyday
lives.
 
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