COGNOS JOINS THE TECHNICAL SUPPORT ALLIANCE NETWORK

BURLINGTON, MA, APRIL 18, 1996 -- Cognos, a leading provider of advanced
business intelligence and application development tools today announced
its cooperative agreement with the Technical Support Alliance Network
(TSANet), a coalition of software and hardware computer companies that
provides a means of multi-vendor problem resolution for mutual customers.
Through TSANet, Cognos will enhance its support capabilities, drive down
support costs and facilitate information sharing with other vendors.

As more and more computing environments become multi-vendor, customers need
a means of receiving support for these environments. Cooperative vendor
support is a necessity for Cognos customers. Through technical support
alliances, such as TSANet, customers transparently receive the benefits of
several support organizations, by making only one contact for support.

"Cognos has a long heritage of excellent support and service to our
customers and is pleased to enhance our customer service capabilities
through our new membership with TSANet," said Donna Sparks, vice president
of service and support at Cognos. "This membership enables us to solve an
increasing number of multi-vendor issues as well as provide the best
support service to our customers."

"TSANet membership for leading industry vendors like Cognos, increases the
value of that membership to other members of the organization, as well as
to end-users," said Dennis Smeltzer, executive director of TSANet.
"Working together, TSANet members can provide superior support and product
expertise."

Other TSANet members include: 3Com, Acer, Acucobol, Adaptec, Allied
Telesyn, Amdahl, APC, Apple, Asante, Ascend, AST, AT&T-Lucent, Attachmate,
Banyan, Bay Networks, Borland, Broderbund, BusLogic, Cheyenne, Cognos,
Compaq, Data General, Data Tools, Dell, Eicon, Epson, Exabyte, FileNet,
FTP,General DataComm, Global Village, Hewlett-Packard, Hughes Network,
ICL, IBM, Informix, Insignia Solutions, Lotus, Madge, Memco, Microsoft,
NEC, NetFRAME, NetManage, Novell, Olicom, Olivetti, Open Connect, Open
Market, Oracle, Pilot Software, Platinum, Powersoft, Progress, Remedy,
SCO, Shiva, SMC, Storage Dimensions, Storage Technology, Sybase, Symantec,
Thomas-Conrad, Tivoli, Tricord, Unisys VMark, Wall Data, Whittaker, and
WRQ.

TSANet is a vendor neutral alliance, providing a means of cooperative
technical support without joining multiple specialized technical support
alliances. Members follow a procedure when placing and receiving
multi-vendor technical support calls. This procedure eliminates vendor
finger-pointing by establishing ownership of mutual customer support
issues. In addition to the core communication process, TSANet also
provides multi-vendor training events and business and technical
management conferences.

TSANet was founded in September 1993 by the initial 19 sponsor companies
and has grown to over 70 members today. TSANet Europe was formed in
January, 1996 with expansion into other areas expected later this year.
TSANet has a broad membership charter and is not limited to any one
segment of the computer industry.

Cognos is uniquely positioned to deliver business intelligence software to
satisfy enterprise-wide data access and reporting needs. With more than
250,000 seats in thousands of companies worldwide, PowerPlay and Impromptu
consistently service the widest range of users across corporate,
department, workgroup, personal, and mobile applications. The products
support over 100 relational and OLAP data sources and are available in
seven major languages. Cognos business intelligence products are available
through the company's 40 offices and over 450 resellers worldwide.

Cognos develops, markets, and supports  both directly and through resellers
worldwide -- advanced client/server tools for data access, data analysis
and application development on a wide range of open and proprietary
platforms. Cognos is a publicly held company with dual headquarters in
Ottawa, Canada and Burlington, Mass. Cognos' World Wide Web address is
http://www.cognos.com.
 
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