NETCOM ROLLS OUT NEXT IN LINE OF PERSONAL SERVICES

PersonalPage Web Page Authoring Service Joins Portfolio of Personal
Services under NETCOMplete

San Jose, California, April 23, 1996 -- NETCOM On-Line Communication
Services, Inc. (NASDAQ:NETC) today announced PersonalPage, an easy
template-based web authoring and hosting service for NETCOM subscribers.
As part of Personal Services under NETCOMplete, the Company's newly
announced service strategy, PersonalPage is available free to NETCOM
subscribers as part of their $19.95 monthly flat-rate. The new service
helps users easily establish an identity on the Web and is targeted at
individual subscribers and small businesses.

PersonalPage is just one in a series of new services from NETCOM that help
our subscribers make the Net more interesting and useful on a personal
level. This particular service has been in high demand by our customer
base and was a natural second offering under our Personal Services
umbrella, said John Zeisler, senior vice president of Marketing at NETCOM.
As part of NETCOMplete, Personal Services further elevates NETCOM out of
the pack of undifferentiated access-only providers to Internet Service
Provider status.

Available immediately, PersonalPage offers a wide variety of templates and
backgrounds to help users establish a personalized Internet presence. The
template program collects user design preferences, prompts users to type
text into pre-configured fields, and lets them import one graphical and
one audio file. The templates include pages for businesses, resumes,
families, teens, kids, and individuals. To develop their own page, NETCOM
subscribers simply visit the Company's PersonalPage Builder page
www.netcom.com/pages, enter their user ID and password, choose a template,
enter the fields of information, and click the install button. The service
also lets subscribers link their pages to other pages out on the Web.

For more advanced subscribers who already understand HTML authoring,
PersonalPages provides a free form page builder that allows more control
over page layout. Future versions of PersonalPage will give subscribers
the option to create pages using their own design software and simply
upload it to NETCOM for hosting.

Either method of page building allows access to a suite of tools including
page counters, feedback areas, and a library of images that may be
included in page creation. Also found at www.netcom.com/pages is an area
to assist visitors in finding user pages, which can be browsed by using a
variety of classifications including most popular pages,
most-recently-changed pages, and by specialized areas such as resume or
business pages.

By helping subscribers easily establish an individualized presence on the
Web, NETCOM aims to further add relevance to the Net experience for its
users. As part of Personal Services, PersonalPage is free to NETCOM
subscribers and includes 1M of disk space for Web site hosting.

PERSONAL SERVICES

Rolling out over the next few months, Personal Services will include a
variety of subscription-inclusive services that directly address the
Internet user requirement for easy access to information that is
personalized and focused on their specific interests. Currently, Personal
Services includes PersonalPage Web page development and PersonalNews, a
customized news page delivered to subscribers e-mail boxes each work day
morning. Future personalized services are expected to help subscribers'
conduct research, manage their investments, entertain themselves, develop
new skills to enhance their careers, and enjoy their leisure time.

NETCOM

San Jose, California-based NETCOM On-Line Communication Services, Inc. is a
leading international Internet service provider with years of network
experience. Leveraging its own high-speed, nationwide TCP/IP-based
network, NETCOM provides a range of value-priced Internet services for
individuals and businesses. NETCOM's complete Internet service offerings
include reliable local access, software options, personalized services,
24x7 customer support, and value pricing. Internet users can learn more
about the Company on-line at: http://www.netcom.com.

Certain of the above statements are forward looking statements that involve
risks and uncertainties. Actual results could differ materially as a
result of a variety of factors, including competitive developments, and
risk factors listed from time to time in the Company's SEC reports.
 
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