SYBASE ADDS WEB-BASED TECHNICAL SUPPORT TO ITS CUSTOMER SERVICES

SupportPlus Online Services Extend Sybase Support to the WWW, Enabling
Access to Immediate Technical Solutions

EMERYVILLE, CA, February 20, 1996 -- Sybase, Inc., The Enterprise
Client/Server Company, today announced SupportPlus Online Services, a
comprehensive set of services that provide customers with a variety of
online technical support options. This newest offering from Sybase
Worldwide Customer Service and Support extends Sybase's world-class
support offerings to the World Wide Web, giving customers immediate access
to technical solutions. SupportPlus Online Services are included as part
of Sybase SupportPlus plans at no additional charge.

"Moving technical information closer to our customers is an important
initiative for Sybase," said Louis J. Muggeo, vice president and general
manager, Sybase Worldwide Customer Service and Support. "Online services
empower our customers to quickly and easily find solutions to their
technical issues, saving time and increasing their company's
productivity."

"Users are more and more looking for electronic mediums as their first
point of support," said Bob Johnson, director of Software Services at
Dataquest. "In fact, we estimate that by the end of 1997, more than 25
percent of all outside corporate support contact will be initiated  
electronically. Initiatives like SupportPlus Online Services build on this
trend with electronic services that meet customer needs for Web-based
assistance."

Online Services Features

SupportPlus Online Services make Sybase customers more self-sufficient by
delivering a variety of technical support services electronically. The
primary features include:

 ELECTRONIC CASE MANAGEMENT -- Customers can log cases directly
 into the Sybase Technical Support database. These cases are
 automatically queued to be processed according to the priority
 level set by the customer and the response time associated with
 their support plan. Updates for each case are provided via e-mail
 whenever an activity has occurred. A reporting option allows
 customers to create reports on all cases or open cases only. This
 service enables customers to log and manage their technical support
 cases whenever their busy schedule permits.

 ELECTRONIC SOFTWARE DISTRIBUTION -- This service allows users to
 download software fixes quickly and view accompanying cover letters.
 Each customer is shown their individual view with only the software
 fixes for the particular products and platforms for which they
 are licensed -- making it easier to find and obtain appropriate
 fixes.

 TECHNICAL INFORMATION LIBRARY -- Customers have immediate online
 access to all types of technical product information and reports.
 With the Technical Information Library customers can access technical
 information as soon as it is available, including System 11 information
 in one concise location -- allowing them to resolve technical
 issues on their own.

Data Security

Access and transmittal of sensitive information via the Internet is a
concern to all. To address these security issues, SupportPlus Online
Services use the Netscape Commerce Server. The Commerce Server features
access authorization, requiring a user name and password to gain access,
and the Secure Sockets Layer protocol which provides data encryption to
prevent others from tapping into the network. In addition, digital
signatures and certificates verify the identities of the parties in
information exchanges and transactions, and message integrity ensures that
messages can not be altered in route. These security measures help to
ensure that only the company's designated support contacts have access to
the information.

Pricing and Availability

Sybase SupportPlus Online Services are included in all Sybase SupportPlus
plans at no additional charge. All SupportPlus Online Services are
available today, except for Electronic Case Management which is currently
available in Europe and is scheduled for worldwide availability in March
1996. Basic system requirements include an Internet connection, a Web
browser that supports Secure Sockets Layer, a 28.8 Kbps or higher speed
modem for software downloads and a 14.4 Kbps or higher speed for other
services.

Sybase, Inc.

Sybase, Inc. is a worldwide leader in client/server software. Sybase and
its Powersoft division are focused on four major market segments: on-line
transaction processing, data warehousing, mass deployment and electronic
commerce. Sybase's software products -- database, middleware and tools --
provide customers with desktop to enterprise solutions. The company's
mission is to provide its customers with an open, adaptable information
systems architecture that enables them to develop and deliver complete
information systems solutions to facilitate rapid business change.
Headquartered in Emeryville, CA, Sybase is the sixth largest independent
software company in the world. The company's Internet addresses are
www.sybase.com and www.powersoft.com.

Sybase Inc
6475 Christie Ave
Emeryville, CA 04608
510-596-3500;  Fax: 510-658-9441
 
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