IBM Mobilizes to Assist Customers in Face of Floods

Costa Mesa, CA., February 12, 1996 ... Over the past several days, IBM has
mobilized to assist customers in the recovery of information systems in
case of outages as a result of the widespread flooding in the Pacific
Northwest. Through its Business Recovery Services organization, IBM has
been working with customers in Oregon and Washington threatened by the
rising waters to ensure that they experience minimal business interruption
from the flooding throughout the region.

First Interstate Bank, based in Los Angeles, Ca., was concerned about the
continuing operation of their IBM AS/400* midrange system and their data
center located in Portland. IBM ensured that the correct equipment
configuration and network requirements were available in Costa Mesa, if
needed.

Although IBM's Costa Mesa Recovery Center was the focal point for the
recovery activity, other IBM personnel, including customer engineers, and
IBM sites in Seattle and Palo Alto, were standing by to receive and
recover subscribers. Through its preparedness activities with customers
prior to a disruption, IBM ensures that resources are available to satisfy
all the possible demands on services before the assistance is actually
required.

In addition to business recovery services, IBM's Business Resumption
Services team is available 24-hours-a-day, seven-days-a-week to rebuild
and relocate customer facilities worldwide, find temporary facilities,
provide office equipment, personal computers and telephones, manage the
restoration process and document the recovery for insurance purposes. The
team is currently on standby to help customers in the Pacific Northwest to
cleanup and repair facilities that may be damaged as a result of the
flooding. They are the only disaster recovery organization organization
that provides total recovery services in a single offering using full time
proven professionals.

"A situation such as this is always difficult for individuals and
businesses. Our primary concern is to minimize the impact from this
storm," said John Yule, Western District Manager for BRS. "We are
committed to keeping companies in business. We use the full breadth and
depth of IBM resources, including backup personnel and systems resources,
to recover all our customers in a worst case scenario."

IBM, through its Business Recovery Services organization, is a leading
full-service provider of business continuity, disaster recovery, business
resumption, Internet and security services. It provides consulting,
planning, testing and recovery facilities for large, midrange and
distributed multiplatform computing environments and voice recovery. The
services are offered in the U.S. and in 50 countries throughout the world.
BRS ISO 9001 certification, an internationally recognized quality system.

For Internet users, IBM offers complete information about the company, its
products, services and technologies on the World Wide Web. The IBM home
page is at http://www.ibm.com. The fastest, easiest, way to get
information about IBM business recovery services is to go to the Business
Recovery Services home page at http://www.brs.ibm. or call 1 (800)
599-9950.

Please Note: Questions about the content or currency of this press release
should be directed to your local IBM representative.
 
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