Symantec Announces New Service and Support Options for North American
Delrina Group Customers

CUPERTINO, CALIF. -- FEBRUARY 5, 1996 -- Symantec Corporation (Nasdaq:SYMC)
announced today new service and support options for the recently acquired
Delrina Group products. Symantec now offers a broad range of support
options for customers and allows them to choose the level of support that
is most appropriate for their needs. Symantec's Delrina Group support
options have four tiers: StandardCare, PriorityCare, PremiumCare and
PremiumCare Platinum.

"We have implemented these new support programs to meet the needs of the
Delrina Group customer base," said Thomas Darnall, Symantec's vice
president of service and support. "With flexible programs and faster
response times, these new services enable our customers to choose options
that satisfy their requirements and complement the support that we offer
today."

Delrina Group Support Options

StandardCare Telephone Support is designed to help customers get up and
running with their software by providing unlimited telephone support for
90 days from the date of their first call after February 12, 1996.*
StandardCare telephone support is available Monday through Friday, 7 a.m.
to 4 p.m. Pacific Standard Time.

StandardCare Automated Support provides access to several automated and
online services available at no charge, 24 hours a day, 7 days a week
including Symantec's CompuServe forum, World Wide Web Server, FTP Server,
Electronic Bulletin Board, and Fax InfoLine.

* This change only affects customers in North America and excludes Echo
Lake which provides 30 days of StandardCare Support.

PriorityCare Support is designed for customers with an occasional need for
fast access, affordable telephone support. Priority care is available on a
pay-as-you-go basis via an 800 number charged on a per incident basis or a
900 number charged on a per minute basis. PriorityCare Support is
available Monday through Friday, 6 a.m. to 5 p.m. Pacific Standard Time.

PremiumCare Support is geared to those customers who require frequent, fast
access, advanced technical support. PremiumCare Support is purchased in
incident packages that are valid for up to one year in quantities of
three, five or ten incidents. However, customers can call an unlimited
number of times during the year for each specific incident. PremiumCare
Support is available Monday through Friday, 6 a.m. to 5 p.m. Pacific
Standard Time.

PremiumCare Platinum Support is a program specially designed to meet the
needs of Delrina Group customers with products deployed enterprise- wide.
PremiumCare Platinum Support delivers the highest level of technical
support to organizations implementing and rolling out applications to
large numbers of users. By paying an annual subscription fee, two contacts
gain unlimited use of a toll-free 800 number linked directly to Platinum
Support specialists. Platinum Support customers also received detailed
technical information in a Support Center Manual, a quarterly CD-ROM and
newsletter, and automatic shipment of inline software revisions. Platinum
support is available Monday through Friday, 6 a.m. to 5 p.m. Pacific
Standard Time. Customers also have an option to purchase after hours and
weekend support for an additional fee.

Symantec Corporation develops, markets and supports a complete line of
application, development tool, and system software products designed to
enhance individual and workgroup productivity as well as manage networked
computing environments. Platforms supported include IBM personal computers
and compatibles, Apple Macintosh computers as well as all major network
operating systems. Founded in 1982, the company has offices in the United
States, Canada, Australia, Asia, Japan and Europe. Information on the
company and its products can be obtained by calling (800) 441-7234 toll
free, or (541) 334-6054.

DELRINA GROUP SERVICE AND SUPPORT CONTACT INFORMATION

The following is a listing of the Delrina Group's North American Customer
Service and Technical Support telephone numbers.

    Support Options Information Line        (800) 561-0820
    Customer Service Information            (800) 441-7234
    Fax Software StandardCare Support
    WinFax PRO 7.0                          (716) 843-1055
    WinFax PRO 4.0                          (416) 443-4390
    WinFax PRO for Networks version 4.0     (416) 441-1928
    WinFax PRO for Networks version 4.1     (716) 853-3009
    Delrina Fax PRO for Macintosh           (416) 441-2457
    DosFax PRO & LITE versions*             (416) 441-6110
    WinFax LITE/Ultra LITE      Please refer to the support number
                                in your User's Guide

    Communications StandardCare Support
    CommSuite for Networks                  (716) 853-3009
    CommSuite 95                            (716) 843-1075
    Cyberjack version 7.0                   (716) 843-1065
    WinComm PRO                             (416) 443-4395
    Communications Services                 (416) 441-1604
    (including Fax Mailbox and Fax Broadcast)

    Forms StandardCare Support
    PerForm for Windows                     (416) 441-0335
    FormFlow                                (416) 441-3086

    Consumer Software StandardCare Support
    Consumer Software                       (416) 441-4628
    Echo Lake:  Installation Support        (716) 853-1994
    Echo Lake:  Extended Support            (800) 239-2194
    (for use with your Delrina Help Card)

    Electronic and Automated Support
    General Information                     support@delrina.com
    WinFax PRO 4.0                          winfax.support@delrina.com
    WinComm                                wincomm.support@delrina.com
    World Wide Web                          http://www.delrina.com/
    FTP Server                              ftp://ftp.delrina.com/
    CompuServe                              GO SYMANTEC
    Delrina Fax InfoLine                    (416) 443-1614   24 hours
    Delrina Bulletin Board                  (416) 441-2752   24 hours
    TTY Support (All Products)              (416) 446-8772

PRODUCT AND ORDERING INFORMATION:

Symantec Corporation
10201 Torre Avenue
Cupertino, CA 95014 USA
Tel: 1-800-441-7234 or (541) 334-6054
 
 =========================================================
 From the 'New Product News' Electronic News Service on...
 AOL (Keyword = New Products) and Delphi (GO COMP PROD)
 =========================================================
 This information was processed from data provided by the
 company/author mentioned. For additional details, please
 contact them directly at the address/phone# indicated.
 Trademarks are the property of their respective owners!
 =========================================================
 All submissions for this service should be addressed to:
 BAKER ENTERPRISES,  20 Ferro Dr,  Sewell, NJ  08080  USA
 Email:   rbakerpc@aol.com   --or--   rbakerpc@delphi.com
 =========================================================
