Vantive Corporation Announces Major New Release Of Vantive Enterprise
Customer Interaction Software

Customer Enterprise Solution Delivers New Vantive FieldService Application
and More WWW Capabilities

SANTA CLARA, CALIF., FEBRUARY 20, 1996 -- The Vantive Corporation (NASDAQ:
VNTV) today announced a major new release of Vantive Enterprise, a
client/server customer interaction software solution. Vantive Enterprise
5.0 is an integrated suite of applications that enables businesses to
improve overall service to customers by automating sales, marketing,
defect tracking, field service, and internal help desk functions.

Version 5.0 of Vantive Enterprise comprises the following new applications
and functionality:

 VANTIVE FIELDSERVICE: an application integrated with the Vantive
 Enterprise that manages all tracking, scheduling, dispatching
 and materials processing of people, parts, and time throughout
 the support process;

 VANTIVE CUSTOMER: a new application for customer self-service using
 the World Wide Web;

 VANWEB ENHANCEMENTS: improved security and response times for
 Vantive's award-winning Web product; Support for the Informix
 database platform.

"Vantive Enterprise 5.0 extends our commitment to improve the support
process across the entire enterprise. With the release of Vantive
FieldService and Vantive Customer, we are helping our customers increase
productivity and improve the bottom line," said John Luongo, President and
CEO, Vantive.

ANNOUNCING VANTIVE FIELDSERVICE: DISPATCHING AS PART OF THE SUPPORT
PROCESS:

Vantive FieldService handles all field service management functions to
improve the processes of managing people, parts and other resources. The
product is initially targeted at field service personnel within an
organization as well as those organizations using third party or
maintenance companies. Vantive FieldService manages all tracking,
scheduling, dispatching and materials processing of people, parts, and
time in the support process.

The new application offers the following core features to improve the
management of the field service process:

 PLANNING AGENT: helps managers proactively evaluate and plan
 different services, costs, workflow and time by defining and
 automating field service tasks;

 DISPATCHING AGENT: identifies the appropriate third party service
 provider and/or Field Service Engineer(s) according to skills,
 availability, location and customer needs;

 TRACKING AGENT: helps track actual time, materials and expenses
 of Field Service Engineers to streamline operational costs.

"Vantive FieldService gets the right person with the right part to the
right place at the right time," adds Robert C. Couch, Product Manager of
Vantive FieldService. "This application effectively manages and maximizes
an organization's resources in the field as they relate to the support
process."

The following scenario showcases Vantive FieldService's end-to-end
management capabilities. For example, a customer would contact the
vendor's support center to request assistance. In turn, using Vantive's
Research Agent standard problem/resolution capabilities, the Vantive
system recommends the appropriate action and parts required to solve the
customer's problem. Based on availability, skill set and location, Vantive
FieldService then provides the Field Service Engineer (FSE) or third-party
maintenance organization (TPM) with the appropriate contract terms,
destination and target arrival time.

Vantive FieldService also manages and controls costs based on such
information as detailed time tracking, parts usage tracking, expenses
incurred, contract agreements and billing information. The workflow
capabilities inherent in all Vantive applications ensures proper routing
of information. When the workorder is completed, the FSE or TPM can close
the case using VanWeb, an application for interacting with Vantive
Enterprise on the Web, or any other traditional means of communication
such as fax, electronic mail or phone.

Vantive FieldService is a tightly integrated application with other Vantive
Enterprise applications and shares the same data model, systems
administration, and "look and feel". The new application leverages
Vantive's workflow engine to improve the flow of information and data
within the customer enterprise.

SELF-SERVICE ON THE WEB WITH NEW VANTIVE CUSTOMER

Vantive Customer is an enhancement to the company's ground-breaking VanWeb
product for interacting with Vantive applications via the World Wide Web.
Vantive Customer is a collection of 18 customer-centric forms specifically
designed for organizations who want to provide self-service options to
their customers on the Web. Vantive Customer is easy to implement, lowers
support costs and works seamlessly with Vantive Support, one of several
applications within the Vantive Enterprise customer interaction system.

Vantive Customer's rich functionality enables a customer to search for a
solution, submit a new problem case, check the status of a previously
submitted case, make an enhancement request or suggestion, or report a
defect. As part of the Vantive system, Vantive Customer leverages the
power of VantiveUs workflow engine, data integrity, permissions schemes
and application security.

VANWEB ENHANCEMENTS

Vantive is also announcing new VanWeb functionality for improved security,
response times and application navigation using the Web. With the
increasing popularity of the Web as a communications medium and as
organizations offer more information to their customers on the Web, the
need for fast response times and tight security is increasing. Leveraging
Vantive's three-tier architecture, VanWeb employs a multi- tiered security
structure to provide a higher level of security for users accessing
Vantive applications on the Web.

Vantive has also improved the speed of user access, interaction and
navigation of its applications by five to ten times. Users now have an
open connection to the application and can freely navigate for as long as
they require, rather than wait for the browser to open a new connection
each time an operation is performed.

INFORMIX PLATFORM SUPPORT

With version 5.0, Vantive applications now support the INFORMIX OnLine
Dynamic Server from Informix. Vantive currently also supports popular
databases from Oracle, Sybase and Microsoft. Vantive applications run on a
variety of UNIX platforms as well as servers supporting Microsoft NT with
Windows, Motif and Macintosh clients.

PRICING AND AVAILABILITY

All Vantive Enterprise 5.0 applications are available immediately. The
company's list prices for Vantive Enterprise applications are $30,000 per
application per server and $2,500 per concurrent user. The list price for
Vantive Customer is $5,000 plus a license fee based on usage. Vantive
Customer is shipping with Vantive Enterprise version 5.0.

ABOUT THE VANTIVE CORPORATION

The Vantive Corporation (NASDAQ: VNTV) is the fastest growing public
software company in the emerging customer interaction market. The company
develops, markets and supports the Vantive Enterprise, a suite of software
applications that enable businesses to enhance customer satisfaction by
automating sales, marketing, customer support, defect tracking, field
service, and internal help desk functions. It delivers the enterprise
scalability, rich functionality, flexibility, security and rapid
implementation required by today's competitive market. Vantive
applications are used by world-class, customer-centric companies across
all industries to achieve total customer service. Vantive can be reached
by calling 1-800-582-6848 or on the World Wide Web at
http://www.vantive.com
 
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