Vantive Extends Customer Self-Service on the Web

Announces New Application and Functionality for Improved Security,
Ease-of-Use and Productivity

SANTA CLARA, CALIF., FEBRUARY 14, 1996 -- The Vantive Corporation (NASDAQ:
VNTV), the fastest growing public company in the customer interaction
software market, today announced Vantive Customer, a major addition to the
company's ground-breaking VanWeb product for interacting with Vantive
applications via the World Wide Web. The company also announced several
security and performance enhancements to its VanWeb product. Together,
Vantive Customer and VanWeb make it easier for organizations to
incorporate advanced Web access into the support environment, while
offering end-users simplicity, security and speed.

"The World Wide Web has changed the paradigm for how vendors provide
support," said John Luongo, President and CEO of Vantive. "Today,
customers are demanding immediate access to information and want the power
to solve their own problems. Vantive Customer and VanWeb deliver a new
solution for customer self-service on the Web."

Vantive Customer is a collection of 18 customer-centric forms specifically
designed for organizations who want to provide self-service options to
their customers on the Web. Vantive Customer is easy to implement, lowers
support costs and works seamlessly with Vantive Support, one of several
applications within the Vantive Enterprise customer interaction system.

Vantive Customer's rich functionality enables a customer to search for a
solution, submit a new problem case, check the status of a previously
submitted case, make an enhancement request or suggestion, or report a
defect. As part of the Vantive system, Vantive Customer leverages the
power of Vantive's workflow engine, data integrity, permissions schemes
and application security.

Vantive Customer provides a complete solution for customers demanding
self-service using the Web throughout the support cycle. For example, the
cycle begins when a customer wants to search the resolution database to
find a solution to his/her problem. If a solution is not found, the
customer can create a case using the corresponding Vantive Customer form
on the Web. Once the case is entered, it is routed to the appropriate
support person using Vantive's workflow rules.

When the case is resolved by the support organization, the support person
can notify the customer by either phone, electronic mail or fax with the
resolution. Lastly, the resolution is entered and stored in the Vantive
database. If any case is unresolved for an extended period of time, it
will automatically be escalated to a higher priority, and will again be
forwarded to the appropriate person through Vantive's workflow routing
system.

VANTIVE OFFERS WEB USERS SECURE TRANSACTIONS AND FASTER ACCESS

Vantive is also announcing new VanWeb functionality for improved security,
response times and application navigation using the Web. Leveraging
Vantive's three-tier architecture, VanWeb employs a multi- tiered security
structure to provide a higher level of security for users accessing
Vantive applications on the Web. First, users need permission to access
information beyond the Web firewall. Second, once beyond the Web firewall,
users can gain restricted access to the Vantive database through Vantive's
core application permission groups.

Vantive Customer ensures privacy by allowing each user access to only his
or her own cases. It also permits users to access the entire Vantive
resolution database to determine if they can find solutions based on
others' previous experiences or if they need to submit a case to the
support organization.

Vantive has also improved the speed of user access, interaction and
navigation of its applications by five to ten times. Vantive's extended
live connection between the Web browser and Vantive Enterprise lets users
quickly obtain the information they seek. Users have an open connection to
the application and can freely navigate for as long as they require,
rather than wait for the browser to open a new connection each time an
operation is performed.

PRICING AND AVAILABILITY

Vantive Customer is available immediately. Pricing is $5,000 plus a
licensing fee based on usage.

ABOUT THE VANTIVE CORPORATION

The Vantive Corporation (NASDAQ: VNTV) is the fastest growing public
software company in the emerging customer interaction software market. The
company develops, markets and supports the Vantive Enterprise, a suite of
software applications that enable businesses to enhance customer
satisfaction by automating sales, marketing, customer support, defect
tracking, field service, and internal help desk functions. It delivers the
enterprise scalability, rich functionality, flexibility, security and
rapid implementation required by today's competitive market. Vantive
applications are used by world-class, customer-centric companies across
all industries to achieve total customer service. Vantive can be reached
by calling 1-800-582-6848 or on the World Wide Web at
http://www.vantive.com.
 
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