IBM's OS/2 Warp Server to Include Features Benefiting Mobile Users

AUSTIN, Texas, February 6, 1996 . . . IBM's OS/2 Warp Server operating
system, currently in final testing, will include new features to make life
much easier for users who spend a lot of time out of the office: Mobile
File Synchronization, which updates server files with changes made to
client files during remote use; and AskPSP, an on-line technical support
tool that OS/2 clients can access remotely.

"More and more people today are picking up their laptops, disconnecting
from the server and working at home or from a hotel room," said Art
Olbert, director of product management, IBM Personal Software Products.
"Both of these new features, along with OS/2 Warp Server's excellent
remote access capabilities, address the needs of this growing set of users
and add to the list of reasons why OS/2 Warp Server will be the server
operating system of choice."

Keeping in Synch...

The remote access features in OS/2 Warp Server allow users to remotely log
onto the network, upload and download data and print documents to other
facilities. Mobile File Synch builds upon these features by synchronizing
client and server files when a mobile user reconnects to the server.

When a user on an OS/2 client machine is connected to the server and
performing normal tasks, the Mobile File Synch program stores all of the
accessed files and directories to that client machine. This provides the
user with access to those same files and directories, even when physically
disconnected from the server, and allows them to read, update or delete
the existing files and directories, or even to create new ones.

The user can remain disconnected from the server for any length of time
and, when reconnected, Mobile File Synch detects any conflict between the
client and server files and automatically duplicates to the server any
tasks performed at the client. Likewise, the client user is notified of
any changes made on the server and is given the option to have the client
files updated to reflect those changes. This ensures that users are always
working with the most current data.

Technical Troubles on the Road?... Just 'AskPSP'

AskPSP is an on-line system tool used to address technical issues with OS/2
Warp, Warp Connect, Warp Server and LAN Server. Now that AskPSP is a part
of Warp Server, mobile OS/2 clients can get technical support on the road
simply by accessing AskPSP when they remotely log onto the server. This
eliminates the task of tracking down a technical support person and
provides users with their own personal help desk, no matter where they
are.

With AskPSP, the user can choose among several databases, called
"casebases," to quickly find solutions to common technical problems. The
casebases are created directly from calls coming into IBM technical
support centers, so they are always up-to-date.

The addition of AskPSP to OS/2 Warp Server will also allow system
administrators to quickly and easily obtain answers to questions
concerning their OS/2 clients. For example, if an OS/2 client is having
trouble printing, the system administrator would simply access the AskPSP
program and type in the nature of the problem in plain English. AskPSP
picks up the descriptors (key words) in the request, performs a search and
comes up with a set of answers ranked in order of appropriateness. If
necessary, the program will also ask a series of questions to further
narrow down the list of possible solutions to the problem.

The Complete Business Server Solution

OS/2 Warp Server is IBM's business server solution for customers ranging
from small businesses to large enterprises. It provides an integrated
platform for the growing application server environment as well as a
complete set of traditional file and print services by combining the
battle-tested OS/2 Warp and LAN Server with a wealth of functional
enhancements in systems management, backup, remote access and advanced
print function. OS/2 Warp Server has been distributed to 40,000 beta sites
and is scheduled to ship this quarter.

For Internet users, IBM offers complete information about the company, its
products, services and technology on the World Wide Web. The IBM home page
is at http://www.ibm.com. The fastest, easiest way to find any information
about IBM software is to go to the IBM Software home page at
http://www.software.ibm.com.

The IBM Fax Information Service allows you to receive facsimiles of prior
IBM product press releases. Dial 1-800-IBM-4FAX and enter "99" at the
voice menu.

Please Note: Questions about the content or currency of this press release
should be directed to your local IBM representative.
 
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