LOTUS ANNOUNCES ENTERPRISE SUPPORT PROGRAM

LOTUS CUSTOMER SUPPORT PROVIDES COMPREHENSIVE PROGRAM FOR ENTERPRISE- WIDE
CUSTOMERS

ORLANDO, Fla., Jan. 22, 1996 -- Lotus Development Corp. today announced
availability of the Enterprise Support Program for Lotus Notes and cc:Mail
customers. The program was developed to provide customers deploying Lotus
products enterprise-wide a simple, flexible and comprehensive plan that
ensures maximum return on their investment in Lotus Notes and cc:Mail.

Lotus' Enterprise Support Program comprises a set of interdependent service
offerings designed to work together to provide the most direct,
cost-effective support; a relationship-based approach, extending beyond
"issue-based" support. Customers purchasing the Enterprise offering
benefit from consistent, ongoing contact with a senior Lotus engineer,
on-site services, emergency assistance, access to all of Lotus' Electronic
Services and round-the-clock access into the most senior level telephone
support group, all in accordance with Lotus' defined Service Level and
Responsiveness Guidelines.

"Customers with mission-critical Notes or cc:Mail applications have made
major investments in their networking environments and have complex
service requirements," said Jim McMullen, vice president, Americas
Support. "Our Enterprise Support program gives customers the security of
knowing their issues will be dealt with in the most immediate fashion,
either by phone or in-person, 24 hours a day, every day, by senior staff
who are well acquainted with the customer's systems environment and
business requirements. We believe that the comprehensiveness,
responsiveness and cost-effectiveness of the Enterprise Support Program
makes it the best systems level support option available to our enterprise
customers," added McMullen.

ENTERPRISE SUPPORT PROGRAM FEATURES

The Lotus Enterprise Support Program provides a robust and comprehensive
support program including the following new features:

* ENTERPRISE SUPPORT MANAGER (ESM) -- provides a single support resource to
manage, escalate and monitor the customer's issues. The ESM is the liaison
to development, QA and product management teams. The ESM handles severity
one incidents directly, hosts technical briefings at Lotus, and makes four
site visits each year, guaranteeing dedicated, comprehensive personalized
and direct support.

* 24X7 ADVANCED TELEPHONE SUPPORT -- guarantees customers the highest level
of support round the clock. This direct access into Lotus Advanced
Telephone Support enables customers to select ten internal individuals to
make an unlimited number of support calls into Lotus, five of whom have a
direct support relationship with their ESM. Enterprise customers have
highest priority access into a specifically designated phone number with
all technical inquiries monitored and managed by the customer's designated
ESM.

* SERVICE LEVEL GUIDELINES -- published document providing detail of the
processes and guidelines employed by the Advanced Telephone Support group
at Lotus. The document defines usage terms and customer responsibilities,
severity codes, incident escalation process and more.

* EMERGENCY ASSISTANCE -- access to senior level technical engineers 24
hours a day, seven days a week, to provide on-site diagnosis within 24
hours of notification of mission critical problems.

* ON-SITE SUPPORT -- provides 12 days of one-on-one support from Lotus'
senior technical engineers for individual attention and proactive on-site
services to assist in the installation, deployment, configuration and
continued use of Lotus products. Lotus engineers help customers jump-start
installation and configuration, train IS personnel, audit current
configurations for performance and optimization and configure systems to
handle long-term needs.

* ELECTRONIC CONNECTION AND SUPPORT -- through Lotus' electronic and
automated services, customers can take advantage of the best electronic
support tools in the industry. These tools include a Notes database that
captures discussion items and other information, shared directly with the
customer. Named callers can post support questions here and are guaranteed
initial response within 24 business hours. There is also an ESM database,
directly shared between the customer and their ESM, as a repository of all
support interaction with Lotus.

In addition, customers can take advantage of Lotus' industry-leading
on-line tools such as Lotus Knowledge Base, FAX Support on Demand, and the
Lotus Bulletin Board on CompuServe, as well as the Lotus Home Page on the
World Wide Web. These tools provide customers with technical support data
logged daily by Lotus's developers, as well as troubleshooting tips, data
sheets on new releases, white papers, training program schedules and more,
24 hours a day, seven days a week.

"Enterprise customers are more sophisticated than ever. They demand both
responsiveness and flexibility from their support partners," said Bob
Johnson, director and principal analyst of Software Services, Dataquest.
"Programs like Lotus' Enterprise Support meet their needs by offering
multiple remote and on-site options that are molded to specific goals to
reduce risk and maximize the return on enterprise-wide technology
investments."

"The Enterprise Support Program is a significant component of Lotus' global
support strategy, constructed through active customer input and is the
result of over six months of in-depth pilot testing involving high level
enterprise accounts," added Peter Aird, vice president, International
Support.

AVAILABILITY

The Enterprise Support Program is available now for Lotus Notes and cc:Mail
customers in the U.S. and is sold directly through Lotus. Worldwide
availability will follow by mid-1996.

OTHER LOTUS CUSTOMER SUPPORT AND SERVICE OPTIONS

In addition to the Enterprise Support Program, Lotus continues to offer
it's Passport Premium Support program, available since 1994 from qualified
Lotus Resellers. Passport is a volume purchase program for acquiring and
upgrading Lotus software and services. Passport is designed to simplify
enterprise-wide management of software in organizations with 50 or more
personal computers. Premium Support offers customers global support
services for Lotus' entire product- line. Customers can buy as much or as
little support as their organizations require.

The Lotus Customer Support organization has pioneered a variety of flexible
support options to assist customers ranging from the individual desktop
user to the global organization operating mission critical applications on
a Notes network. Lotus also offers Automated Support Services, end-user
contracts, "pay-as-you-go" options, 24x7 telephone coverage, Field Support
Services and the Support Account Management (SAM) Program.  Lotus
international support is provided through 14 major support centers and a
network of support business partners on five continents in 13 different
languages. For more information on Enterprise Support or any Lotus
Customer Support offering in the U.S., call 1-800-553-4270, or contact
your local Lotus office.

Lotus Development Corp., a wholly-owned subsidiary of IBM Corp., offers
high quality software products and support services that reflect the
company's unique understanding of the new ways in which individuals and
businesses must work together to achieve success. Lotus' innovative
approach is evident in a new class of applications that allows information
to be accessed and communicated in ways never before possible, both within
and beyond organizational boundaries. The company also provides numerous
support services, from its consulting division, its education and training
division, and its award-winning 24-hour support center.

EDITOR'S NOTE: All Lotus news releases are available on the Internet, via
the Lotus Development Corp. Home Page at http://www.Lotus.com. The Lotus
Home Page is an easy way to find information about Lotus and its business
partners' products and services.

A copy of this release and other company information is also available via
fax by dialing 1-800-57-LOTUS within the U.S. and Canada or 201-946-2336
outside the U.S. and Canada. Questions concerning the service should be
directed to Lotus' corporate communications department at 617-693-5625.

All prices and terms for the US only.
 
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