International Help Desk Conference & Expo Becomes Support Services
Conference & Expo

NAME CHANGE REFLECTS EXPANDING INDUSTRY

COLORADO SPRINGS, CO --(JANUARY 2, 1996)--Help Desk Institute (HDI) has
been defining and driving an expanding industry since the birth of the
International Help Desk Conference & Expo in 1989. Recognizing the
changing face of the industry, HDI has renamed the event the Support
Services Conference & Expo, in addition to expanding its conference
offerings. According to Dataquest, an independent research company, the
software services market is predicted to grow from $50 billion in 1995 to
$79 billion in 1999, a 38 percent increase. Taking place in Reno, NV, on
March 11-14, 1996, the expanded Support Services Conference & Expo
attracts 6,000 support services professionals to the educational
Conference, the exhibits of over 150 companies and the interactive trade
show floor.

The Support Services Conference & Expo has expanded its offerings in
several ways. For example, HDI has broadened the number of forums offered.
The Conference is organized into eight forums, each one addressing the
concerns of specific support areas. Forums are: Support Managers' Forum,
Network Support Forum, Support Technology Forum, Executive Issues Forum,
Operation Start-Up, After-Sale Support Forum, Technical Skills Forum, and
Professional Development Forum. HDI has also increased the number of
break-out sessions offered to over 150 break-out sessions in this year's
Conference offerings.

Keynote presentations include: Daniel Burrus, President, Burrus Research
Associates, Inc.; Fran Solomon, Senior Vice "Empress," Playfair, Inc.;
Patrick Bultema, Chairman, Help Desk Institute; and Les Brown, founder of
Les Brown Unlimited Inc.

The Support Services expo continues to be the largest support and services
expo in the world-the 1996 Support Services expo in Reno promises over 150
product and service providers. Plus, HDI has increased the number of Model
Support Centers presented at the show. The interactive show floor is
brought to life through these Model Support Center offerings. These
Centers allow attendees to "test drive" different combinations of support
tools, technologies and accessories.

Bendata's Model Support Center will showcase the latest version of HEAT for
Windows Professional Edition. Quintus Corporation will demonstrate the
Quintus Solution for enterprise customer information managers. Applix,
Inc. (formerly Target Systems) offers Target Enterprise, a suite of
integrated software solutions designed to automate all aspects of the
support operation. Remedy's Center integrates with the Internet and World
Wide Web, email, systems and database management platforms. Software
Artistry will provide direct access to its support solutions. Astea will
display its next generation of Power Help, its client/server based
software system for customer support in help desk environments.

In addition, HDI has added an Epic 2001 display, sponsored by MCI. This
Enhanced Productivity Information Center offers a unique glimpse into the
future of support services tools and technologies. The Support Services
expo also features Fast-Track presentations, live product demonstrations
hosted by vendors on the show floor.

Help Desk Institute (HDI), located in Colorado Springs, CO, is the largest
association for support services professionals in the world. HDI provides
training events throughout North America, consulting services, research
reports, survey reports, and other industry publications and a worldwide
networking forum for support services professionals. Founded in 1989, HDI
has more than 5,000 members worldwide and 53 local chapters in the United
States and Canada.

HDI is located at 1755 Telstar Drive, Colorado Springs, CO 80920.
Telephone 800-248-5667, 719-531-5138, http://www.HelpDeskInst.com
 
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