ATTACHMATE UPS ITS COMMITMENT TO CUSTOMER SATISFACTION

Attachmate adds 72-hour critical problem resolution guarantee to its
industry leading SUPPORTWARE! products.

BELLEVUE, Wash. -- Attachmate Corporation -- The Intranet Company -- today
increased its investment and commitment to customer satisfaction. The
addition to the company's already industry-leading service portfolio,
Attachmate is unveiling a revolutionary program specifically designed to
quickly resolve customers' problems. The new offering guarantees
SUPPORTWARE! 96 Elite, Strategic, and Global customers critical problem
resolution within a 72-hour time frame. SUPPORTWARE! 96 is Attachmate's
robust remote telephone support program, offering customers top-level
technical expertise.

In today's multi-vendor communication enterprises, timely and effective
response to problems is a necessity. As companies expand their enterprise
networks to include Internet access as well as Intranet services for
business-critical applications and data, the need for fast and effective
vendor support will undoubtedly increase. Attachmate's addition of the
72-hour critical problem resolution guarantee to SUPPORTWARE! 96 is a
direct response to this growing customer need.

"Attachmate's response guarantee is leading-edge in the software support
market," said Kurt Johnson, director of Systems Software Support Research
at International Data Corporation. "Some software vendors guarantee
call-back times, but Attachmate is taking this one step further by
guaranteeing a resolution time. IDC research shows that fast response and
access to the appropriate support person are among customers' most
critical high-end support contract requirements. Attachmate is showing its
commitment to these customers through its 72-hour critical problem
resolution guarantee. By putting its own neck on the line to resolve
customers' problems as quickly as possible, Attachmate is demonstrating
that it understands the costly implications of system downtime."

SUPPORTWARE! 96 assists customers by ensuring seamless integration of
Attachmate products within each customer's unique environment.
SUPPORTWARE! goes far beyond traditional "hot-line" customer support.
SUPPORTWARE! addresses specific customer needs through customized programs
which increase user productivity through fast, accurate, insightful
service. SUPPORTWARE! 96 creates an unrivaled service feature-grouping
that addresses specific and unique customer needs while still giving the
customer flexibility of choice.

"This new resolution time guarantee demonstrates our commitment to
increased customer satisfaction. This total dedication of our 350-person
support staff, backed by 600 software engineers, gives our SUPPORTWARE! 96
customers the timely critical problem support and solutions they demand,"
said John Schneider, vice president of Worldwide Service and Support
Products at Attachmate. "We've actively listened to customers' concerns
and needs. The result is a redefinition of the role and responsibility of
the software vendor. The 72-hour critical problem resolution guarantee, as
part of SUPPORTWARE! 96, proactively meets the challenges imposed by the
dynamics of the industry. Our goal is to reinvest in the heart of our
business-the customer. This new commitment to customer support embodies
the true spirit of partnership."

Beginning in March, 1996, the 72-hour critical problem resolution
guarantee, in conjunction with a 15-minute response guarantee, ensures
that Attachmate's US SUPPORTWARE! 96 Elite, Strategic, and Global
customers receive the fast critical problem resolution demanded by today's
enterprise networks. The critical problem response guarantee is bundled at
no extra charge as part of Attachmate's SUPPORTWARE! 96 Elite, Strategic,
and Global support products.

ABOUT ATTACHMATE - THE INTRANET COMPANY

Attachmate is the leading supplier of enterprise software that helps
organizations create sophisticated Intranets, allowing users to access,
manipulate and exchange business information whether it resides within the
enterprise or on the Internet. Attachmate's Intranet solutions allow
organizations to seamlessly bridge the gap between corporate information
systems and the emerging Internet. Backed by a high level of customer
service and support, Attachmate's product families include universal
information access and productivity-enhancing software ranging from host
and Internet communications to collaborative Internet conferencing,
publishing and document management software, to remote access, enterprise
client/server, and software/network management and distribution
applications. The sixth largest PC software company in the world,
Attachmate employs over 2,000 people in more than 30 countries.

For more information about Attachmate's products, contact Attachmate's
headquarters in Bellevue, Wash. at (206) 644-4010 or toll free (800)
426-6283. Attachmate's World Wide Web address is
http://www.attachmate.com.
 
 =========================================================
 From the 'New Product News' Electronic News Service on...
 AOL (Keyword = New Products) and Delphi (GO COMP PROD)
 =========================================================
 This information was processed from data provided by the
 company/author mentioned. For additional details, please
 contact them directly at the address/phone# indicated.
 Trademarks are the property of their respective owners!
 =========================================================
 All submissions for this service should be addressed to:
 BAKER ENTERPRISES,  20 Ferro Dr,  Sewell, NJ  08080  USA
 Email:   rbakerpc@delphi.com   --or--   rbakerpc@aol.com
 =========================================================
