Charles River Media releases CD HELPdesk Series... NOVELL Products

CD-ROM assists users with technical questions and procedures for using
Novell products including NetWare, GroupWise, Perfect Office, WordPerfect
and Quattro Pro.

January 10, 1995 -- Rockland, MA -- Charles River Media, Inc. announced the
release of the first in a series of user support products. The CD HELPdesk
Series...NOVELL Products answers the most common issues faced by managers
and users of Novell products including NetWare. This CD-ROM is a portable
encyclopedia of Novell product questions and answers. Because the CD-ROM
includes comprehensive support for all of Novell's product line, it is
ideal as a first line of support for network administrators, PC support
personnel or end-users. A CNE/CNA knowledge test module helps to prepare
users for formal certification or it can be used as a test of NetWare
savvy.

The CD-ROM, which is compatible with both Windows 3.1 and Windows 95,
includes quick lists for performing tasks and requirements for installing
Novell products. Also included are products or demos for more than 30
third-party software vendors. These products are carefully chosen to
provide a wide array of support capabilities for Novell networks.

Features

= Includes hundreds of questions, procedures, and support software on
NetWare v3.1x, NetWare 4.1, LAN WorkGroup, GroupWise, NetWare Navigator,
ManageWise, LANalyzer, NetWare for Macintosh, PerfectOffice, NetWare
Connect, Global MHS, and many others.

= "FIND+" feature lets you search by "keyword" for any topic or product;

= HyperView feature lets you view the CD from Windows 95 format;

= Includes a comprehensive glossary, acronym list, and list of vendors;

= An online reference to Novell technical product information;

= At your fingertips instructions for installing products and product
requirements;

= CNE/CNA questions on NetWare v3.1x and NetWare 4.1 test your knowledge.

= Numerous product evaluations and demos save you downloading time.

= Free technical support (800# or e-mail).

Authors

Deni Connor is the co-author of NetWare for Dummies (IDG), LAN Survival,
and the Networking the Desktop Series (AP PROFESSIONAL); she is currently
the editor of NetWare Solutions magazine, resides in Austin, TX, and has
written for LAN TIMES, Datamation, and WindowsUser.

Ronald I. Nutter is the author of "The Help Desk" -- NetWare Solutions'
monthly question and answer column. He is a systems support engineer in
Lexington, KY.

Charles River Media, Inc.

Charles River Media, Inc. is a publisher of books, software tools and other
materials for professionals and practitioners of new technologies. Charles
River Media's other titles include the best selling HTML TemplateMASTER
CD, Electronic Commerce: On-Line Ordering and Digital Money, Fuzzy Logic
for Business and Industry and Internet WatchDog for PC and Macintosh
computers.

Availability and Ordering Information

CD HELPdesk series... NOVELL Products is available through computer
software stores, bookstores as well as directly from Charles River Media.

PC / Windows / Windows95
CD-ROM
ISBN 1-886801-12-6
Price $39.95

Charles River Media, Inc.
P.O. Box 960
Herndon, VA 22070

Phone and Internet Orders

  Order Desk   1-800-382-8505
         Fax   1-703-689-0660

               http:// www.algorithm.com/crm
               chrivmedia@aol.com

Bookstore Inquiries

      Phone   1-617-871-4184
        Fax   1-617-871-4376
              chrivmedia@aol.com

Software Distributor and Reseller Inquiries

      Phone   1-415-321-2198
        Fax   1-415-321-2199
              david@advice.com

Press and Media Inquiries

      Phone   1-415-321-2198
        Fax   1-415-321-2199
              david@advice.com
 
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