NEED TECH SUPPORT FOR WINDOWS 95?
Pick Up This Book Instead of the Phone

Berkeley, CA, December 29, 1995-With the release of Windows 95, users are
sure to keep the tech support lines buzzing. But everyone knows those
hotlines can be time-consuming, costly, and frustrating. Luckily, there's
a new book that lets Windows 95 users avoid the tech support trenches
altogether. Windows 95 Answers: Certified Tech Support, by Martin S.
Matthews and Carole Boggs Matthews, is the latest in the best-selling
Osborne Answers series, and brings all the Windows 95 answers into one
handy place. 

Osborne/McGraw-Hill has teamed up with Stream International Inc., a $350
million company and the world's largest provider of technical support, to
produce the most authoritative series of answer books ever published.
Other titles in the series include DOS Answers: Certified Tech Support and
OS/2 Warp Answers: Certified Tech Support. 

Owning a copy of Windows 95 Answers: Certified Tech Support is like having
one's own tech support team available 24 hours a day. Answers to Windows
95 stumpers, from the simple to the arcane, are there at the turn of a
page. And since this guide is based on the most frequently asked Windows
95 questions taken from actual support calls fielded by Stream
International Inc. (formerly Corporate Software, Inc.), readers will find
the same level of expertise they'd get by waiting on hold for the next
available tech support rep. 

Windows 95 Answers: Certified Tech Support is clearly written and
conveniently organized so there's no need to put projects on hold as users
wrestle with a question. The book provides instant answers that will help
readers: 

* Get authoritative answers to the questions most frequently asked
  of Stream International Inc., which answers over 500,000 tech
  support calls per month.
* Master the "Top Ten Tech Terrors"-the problems that plague most
  people most often.
* Find solutions fast, organized logically by topic.
* Avoid exasperation with "Frustration Busters"-tips to help readers
  get back on track.
* Save money, time, and their sanity! 

With Windows 95 Answers: Certified Tech Support readers will be asking
themselves one question: Why call Microsoft's tech support hotline when
all the answers are in one handy place? 

Windows 95 Answers: Certified Tech Support is soft cover, 384 pages, and
has illustrations throughout. Suggested retail price: $19.95 US. ISBN:
0-07-882128-2. For orders only, phone (800) 227-0900, Monday through
Friday, 8:30AM - 4:30PM, Pacific Time. 

Martin S. Matthews and Carole Boggs Matthews have over 20 years of computer
experience. They are the authors of numerous best-selling books covering
topics as diverse as Windows networking, Excel, PageMaker, CorelDRAW!, and
Paradox. 

Osborne/McGraw-Hill, headquartered in Berkeley, California, is a leading
publisher of books about computers, software, and technology for people at
all levels of computer and software proficiency. While all
Osborne/McGraw-Hill books offer specific and timely information, selected
books also include disks or CD-ROMs containing valuable software directly
related to the text. Known for its best-selling The Internet Yellow Pages
as well as its Made Easy and Complete Reference books, Osborne/McGraw-Hill
also has established strategic publishing relationships with Oracle
Corporation, Corel Corporation, Stream International Inc. (formerly
Corporate Software, Inc.), Rocket Science Games, Inc., and several
well-known McGraw-Hill magazines including LAN Times and BYTE. A division
of The McGraw-Hill Companies, Osborne/McGraw-Hill is targeting consumer
support, emerging technologies, and innovative applications for future
computer books. 

Osborne/McGraw-Hill, 2600 Tenth St, Berkeley, CA 94710
510-549-6600,  Fax: 510-549-6603,   orders: 800-227-0900
 
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