Novell Drops Price On Technical Support Cd-Rom

OREM, Utah -- Jan. 3, 1996 -- Novell today announced new pricing and more
flexible licensing options for the Network Support Encyclopedia
Professional Volume" (NSEPro"), the company's technical knowledge base on
CD-ROM. The NSEPro provides Novell customers and support professionals
with a rich set of up-to-date support information in a convenient CD-ROM
format. Beginning today, Novell is offering annual subscriptions to the
NSEPro in single-user licenses. In addition, a new site license is
available to accommodate organizations needing wide access to the NSEPro.

"The NSEPro is a valuable support tool for more than 70,000 Certified
Novell Engineers, large account customers and service partners," said
Michael Bishop, director of Electronic Support for Novell Technical
Services. "With the reduced price and licensing changes we hope to achieve
a broader distribution of the NSEPro, enabling our customers and partners
with the information they need to effectively support Novell products."
NSEPro

The NSEPro contains the following information as it applies to NetWare,
Groupware, Personal Productivity and UnixWare products:

  Downloadable files, patches and drivers
  Thousands of Technical Information Documents (TIDs)
  Product documentation
  Novell Application Notes
  Groupware Professional's Guide
  Novell Labs certification bulletins

The NSEPro has hyper-link functionality and full text searching
capabilities. Customers can search using custom menus and Boolean logic or
browse through manuals and technical information. Beginning with the 95- 9
version the NSEPro began shipping on two CDs: one CD contains downloadable
files, patches and drivers; the other CD contains TIDs and additional
technical documents. The NSEPro is accessible from Windows, DOS and
Macintosh.

Technical information from Novell is also available through NetWire",
Novell's technical information service. NetWire includes easily searchable
online databases and libraries of downloadable files, and provides remote
access 24 hours-a-day. Customers can log on to NetWire from the Internet,
CompuServe", the Microsoft Network or SpaceWorks". Pricing and
Availability

The suggested retail price for a single-user license of the NSEPro is $495
for an annual subscription with 12 monthly updates; site licenses are
available for $995. Certified Novell Engineers (CNEs) can purchase a
single-user subscription directly from Novell for $295 per year--which
represents a 40 percent savings from the suggested retail price. Customers
purchasing the NSEPro from locations outside the United States and Canada
will be charged an additional $100 per year to cover duties and higher
shipping costs. Customers purchasing a site license can receive additional
CD-ROMs for $295 per CD per year.

To subscribe to the NSEPro, customers can contact an authorized Novell
reseller--call (800) 828-3362 to obtain a listing of resellers in your
area; or call (800) 377-4136 or (303) 297-2725 to order directly from
Novell and to receive a CNE discount. Customers who purchased the NSEPro
at the old price between Sept. 30, 1995, and Jan. 1, 1996, will
automatically receive an additional three months at no extra charge.

Novell's electronic technical support offering provides Novell's service
partners, large accounts, customers and technical support engineers with
access to comprehensive technical information on Novell products, anytime,
anyplace. Novell is establishing the electronic support programs and
delivery vehicles required to provide technical assistance to a billion
users worldwide by the year 2000.
 
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