# Mailer Troubleshooting

PROBLEMS TYPES
You have one or more of the following problems with the LAN WorkPlace Mailer application. For each possible problem, use the steps listed under each problem to identify and correct the problem.

- Sending mail returns the error: Transmission Error: All transports are not available.
  1. Verify your Basic Options. Make any necessary changes to your configuration.
  2. Verify your Preferences. Make any necessary changes to your configuration.
  3. Verify your TCP/IP protocol stack connectivity.
  4. If using SMTP/POP3 or Both mail transports, verify connectivity to your POP3 host.
  5. If using SMTP/POP3 or Both mail transports, verify connectivity to your SMTP host.
  6. If using MHS or Both mail transports, verify connectivity to your MHS file server.

- You can't receive mail.
  1. Verify your Basic Options. Make any necessary changes to your configuration.
  2. Verify your Preferences. Make any necessary changes to your configuration.
  3. Verify your TCP/IP protocol stack connectivity.
  4. If using SMTP/POP3 or Both mail transports, verify connectivity to your POP3 host.
  5. If using SMTP/POP3 or Both mail transports, verify connectivity to your SMTP host.
  6. If using MHS or Both mail transports, verify connectivity to your MHS file server.

  If you did not have pending email (while verifying your POP3 connectivity), send yourself mail from another workstation and verify that you now have pending email at your POP3 server. If you still don't have email, contact your mail administrator for more assistance.

- Your mail is deleted from the server after each download.

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Comments to LAN WorkPlace Product Team: http://www.novell.com/corp/aaa_supt/aaa.html

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