 
    ----------  OS/2 Problem Report Form  ----------
 
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  << THIS SUPPORT IS AVAILABLE FOR U.S. CUSTOMERS ONLY >>
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CONTACT PERSON: __________________________________
 
REGISTRATION NUMBER: ______________________
 
PHONE NUMBER:   (___) ___-____ x____     Phone number where you can be
FAX NUMBER:     (___) ___-____ x____     contacted between 8-5, M-F.
 
Note: Support will normally be handled electronically through
      CompuServe mail.  IBM may contact you via telephone if it
      appears it will expedite resolution to the problem.
 
Would you rather be contacted by phone?   Y _  N _
 
 
Customers should use this form to report a suspected OS/2 DEFECT
to IBM support.
 
IBM employees should refer to the OS2DFECT FORUM in IBMPC for
instructions on how to report an OS/2 defect.
 
If you have How-to or other questions about OS/2, please refer to
these sources:
 
   - The OS/2 on-line help and README.
   - If you have a CompuServe id, you may submit an item to the
     appropriate section within the forums under IBMOS2 (GO IBMOS2).
   - Many bulletin board systems contain user forums where OS/2 users
     share information and ideas on OS/2.
 
Please provide as much information as possible on your problem. Feel
free to add additional space, or remove sections of the form that are
not relevant to your problem.
 
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MULTIPLE PROBLEM REPORTING:
 
It is recommened that a copy of this text filled in with hardware
and other non-changing configuration information and saved.  When
a problem needs to be reported, make a copy of the saved file
containing the hardware information and fill in the problem
description.
 
=================================================================
 
 
 
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ONE LINE DESCRIPTION OF THE OS/2 PROBLEM:
 
 
DETAILED PROBLEM DESCRIPTION - If possible, provide a step-by-step
recreation scenario.  Also, please include any fixes or work arounds
you may have already tried:
 
 
 
 
 
Enter any error messages that occur:
 
 
 
Select the appropriate answers by placing an "X" in the space
indicated.
Can you recreate the problem?                      Y _   N _
Has the problem occurred on more than one system?  Y _   N _
 
OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:
OS/2 Version........:  _______
CSD Level...........:  _______
Revision Level......:  _______
 
NOTE - Use the SYSLEVEL command from the OS/2 window to determine
       CSD level.
       Use the VER /REV command from the DOS window to determine
       revision level.
 
HARDWARE CONFIGURATION (provide as much as possible):
Brand / model of PC.:  _______________________________________________
Microprocessor
  brand.............:  Intel _  Other (specify) ______________________
  type..............:  286 _  386sx _  386dx _  486sx _  486dx _
  speed.............:  __ MHz
Total RAM ..........:  __ MB
 
OS/2 is setup as....:  Boot Manager _  Dual Boot _  Stand-Alone _
 
Disk drive (repeat this section for every physical disk drive)
  brand.............:  ________________________
  model #...........:  _____________
  type (interface)..:  IDE _  ESDI _  SCSI _  MFM _  RLL _  Unknown _
  total size........:  _____________
  partitions........:  _______________________________________________
                       _______________________________________________
                       (please include drive letter, size, and format)
 
Manufacturer and model # of
  Disk controller...:  ______________________
  System BIOS.......:  ______________________
  Video adapter.....:  ______________________
  Display...........:  ______________________
 
Video Ram...........:  _____Kb
Video Type..........:  EGA _  VGA _  SVGA _  XGA _  8514 _
Drive A: media size.:  3 1/2" _  5 1/4" _
Drive B: media size.:  3 1/2" _  5 1/4" _
Other adapters......: ________________________________________________
                      ________________________________________________
 
Is your PC connected to a network?  Y _  N _
 
If yes, please fill out the relevant network software questions listed
below the trap information, even if you feel that your network is not
at fault.
 
 
TRAP INFORMATION - Please enter the register values that you recorded:
 
 TRAP ____        ERRCD= ____  ERACC= ____  ERLIM= ________
 EAX= ________  EBX= ________  ECX= ________  EDX= ________
 ESI= ________  EDI= ________  EBP= ________  FLG= ________
 CS:EIP= ____ : ________  CSACC= ____  CSLIM= ________
 SS:ESP= ____ : ________  SSACC= ____  SSLIM= ________
 DS= ____  DSACC= ____  DSLIM= ________  CR0= ________
 ES= ____  ESACC= ____  ESLIM= ________  CR2= ________
 FS= ____  FSACC= ____  FSLIM= ________
 GS= ____  GSACC= ____  GSLIM= ________
THE SYSTEM DETECTED AN INTERNAL PROCESSING
ERROR AT LOCATION ## ____ : ________ - ____ : ________
 _____ , ____
 ________
 INTERNAL REVISION _ . ___  DATE: __/__/__
 
 
PRINTER - If this is a printer problem, please provide the following:
Printer Vendor: __________________   Model ....: ________________
Driver Name ..: __________________   Port Used : ________________
Printer is attached to: Local _    LAN Server _    Host _
 
COMMUNICATIONS MANAGER - If this is a problem with Communications
Manager, please provide answers in this section:
OS/2 Extended Services ............: _   CSD Level: _______
OS/2 EE Communications Manager 1.3 : _   CSD Level: _______
Describe your Communications Manager configuration (DFT, T-R, etc):
________________________________________________________ ________
________________________________________________________ ________
 
LOCAL AREA NETWORK - If this is a local area network problem, please
enter information about the LAN involved.
 
LAN SERVER:     OS/2 LAN Server 2.0 Entry ..: _   CSD Level: ________
                OS/2 LAN Server 2.0 Advanced: _   CSD Level: ________
                OS/2 LAN Server 3.0 Entry ..: _   CSD Level: ________
                OS/2 LAN Server 3.0 Advanced: _   CSD Level: ________
 
LAN REQUESTER:
                LAN Server 3.0 Requester....: _   CSD Level: ________
                LAN Server 2.0 Requester....: _   CSD Level: ________
 
DOS LAN REQUESTER
                LS 3.0 Requester ...........: _   CSD Level: ________
                LS 2.0 Requester ...........: _   CSD Level: ________
                DOS Version: ____  DOS Vendor: _________________
 
Is the failing system a Domain Controller?  Y _    N _
Is the failing system an additional server? Y _    N _
 
DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please
enter information about the DataBase Manager problem below.
 
SQL Error Code .......: ________
Secondary Return Code : ________
Error occurs when database is being accessed as:
Stand Alone ......: Y _  N _
Requester (Client): Y _  N _
Database Server ..: Y _  N _
Using RDS ........: Y _  N _
Using LAN ........: Y _  N _
If the error is occurring at a requester, can the problem be recreated
at the server? .....: Y _  N _
Error occurs in which application?
Query Manager.....: _
LI ...............: _  (Command Line Interface)
User Application..: _
If a trap has occurred, provide the SQLABEND results:
________________________________________________________ _________
________________________________________________________ _________
________________________________________________________ _________
 
PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING. When you are
ready to send this OS/2 Problem Report, send the form via CISMAIL
to 76711,610.
 
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