Direct Support Number (DSN) Directory for PSS               


This article provides direct support telephone numbers for Microsoft
Product Support Services (PSS). You will receive faster service by
using the correct number for the product you want assistance with.

Hours: Monday-Friday 6:00 A.M. - 6:00 P.M. Pacific time, except
holidays. Fast Tips Services operate 24 hours per day.

More Information:

Direct Support Numbers
----------------------

Microsoft Product                                         Telephone Number
-----------------                                         ----------------
Microsoft Access                                          (206) 635-7050
Microsoft Basic PDS                                       (206) 635-7053
Microsoft C Compiler                                      (206) 635-7007
Microsoft COBOL                                           (206) 637-7096
Microsoft Excel for Macintosh                             (206) 635-7080
Microsoft Excel for Windows & Excel for OS/2              (206) 635-7070
Microsoft FORTRAN Compiler                                (206) 635-7015
Microsoft Fox Products (Windows/MSDOS)                    (206) 635-7191
Microsoft Fox Products (Macintosh)                        (206) 635-7192
Microsoft LAN Manager for UNIX                            (206) 635-7021
Microsoft Macro Assembler                                 (206) 646-5109
Microsoft Mail for Windows & Mail for Macintosh           (206) 637-9307
Microsoft Money for Windows                               (206) 635-7131
Microsoft Mouse, BallPoint, & Hardware                    (206) 637-7096
Microsoft Pascal                                          (206) 637-7096
Microsoft PowerPoint for Windows                          (206) 635-7145
Microsoft PowerPoint for Macintosh                        (206) 635-7145
Microsoft Profiler                                        (206) 635-7015
Microsoft Project for Windows and Project for Macintosh   (206) 635-7155
Microsoft Project for MS-DOS                              (206) 635-7155
Microsoft Publisher for Windows                           (206) 635-7140
Microsoft Quick Assembler                                 (206) 635-7010
Microsoft QuickC Compiler                                 (206) 635-7010
Microsoft Test Tools for Windows                          (206) 635-7052
Microsoft Visual Basic Startup                            (206) 646-5105
Microsoft Windows Applications for OS/2 version 2.0       (206) 635-7247
Microsoft Windows Environment                             (206) 637-7098
Microsoft Word for Macintosh                              (206) 635-7200
Microsoft Word for MS-DOS                                 (206) 635-7210
Microsoft Word for OS/2                                   (206) 454-2030
Microsoft Word for Windows                                (206) 462-9673
Microsoft Works for Macintosh                             (206) 635-7160
Microsoft Works for MS-DOS                                (206) 635-7150
Microsoft Works for Windows                               (206) 635-7130
ALL OTHER PRODUCTS                                        (206) 454-2030

Microsoft Startup and Installation Support
------------------------------------------

Microsoft LAN Manager Startup (first 30 days only)        (206) 635-7020
Microsoft MS-DOS 5.0 (first 90 days only)                 (206) 646-5104
Microsoft QuickBASIC Startup                              (206) 646-5101
Microsoft SQL Server Startup (first 30 days only)         (206) 637-7095
Microsoft Visual Basic Startup                            (206) 646-5105
Microsoft Windows Entertainment Pack                      (206) 637-9308
Microsoft Windows Software Development Kit (SDK)          (206) 635-3329

Fast Tips Services
------------------
Microsoft Access                                          (206) 635-7051
Microsoft Fox products                                    (206) 635-7190
Microsoft Excel for Macintosh                             (206) 635-7081
Microsoft Excel for Windows                               (206) 635-7071
Microsoft MS-DOS 5.0                                      (206) 646-5103
Microsoft Project for Windows                             (206) 635-7156
Microsoft Visual Basic                                    (206) 646-5107
Microsoft Windows                                         (206) 635-7245
Microsoft Word for Macintosh                              (206) 635-7201
Microsoft Word for MS-DOS                                 (206) 635-7211
Microsoft Word for Windows                                (206) 635-7231

Incremental Fee-Based Support
-----------------------------

Microsoft OnCall for Basic $2/minute                      (900) 896-9999
Microsoft OnCall for Basic $20/call                       (206) 646-5106
Microsoft OnCall for MS-DOS $2/minute                     (900) 896-9000
Microsoft OnCall for MS-DOS $20/call                      (206) 646-5108
Microsoft OnCall for Visual Basic $2/minute               (900) 896-9876
Microsoft OnCall for Visual Basic $20/call                (206) 646-5106
Microsoft Network Support $175/call                       (206) 635-7022

Microsoft's customer support services for these products are subject
to Microsoft's then-current prices, terms, and conditions.