OTHER SOURCES OF MICROSOFT SUPPORT INFORMATION

Microsoft offers Electronic Information Services as an alternative
to person-to-person support. All US and Canadian Microsoft customers
have access 24-hours-a-day, seven-days-a-week to a range of free or
low-cost service options including:

Microsoft FastTips

Toll-free, automated information about key Microsoft products. Access
technical articles (including common questions and answers) via voice,
fax, and U.S. mail. The four categories are:
FastTips for Desktop Applications          (800)-936-4100
FastTips for Personal Operating Systems    (800)-936-4200
FastTips for Development Products          (800)-936-4300
FastTips for Advanced Systems              (800)-936-4400

Microsoft Knowledge Base

This is the primary Microsoft product information source--a database
of more than 25,000 detailed articles containing technical information,
bug lists, fix lists and more.  Access via CompuServe, the Internet, GEnie,
and Microsoft OnLine.

Microsoft Download Service

Direct access to Microsoft Download Library (MSDL) via modem
through the Microsoft BBS service at (206) 936-6735. Connect
information: 1200, 2400, or 9600 baud, no parity, 8 data bits,
and 1 stop.

Microsoft Forums on CompuServe

Microsoft facilitates a variety of interactive dialog forums for its
worldwide community of customers. Access by typing: GO MICROSOFT.
CompuServe connect charges apply.
(To establish an information service account, contact
CompuServe directly at (800) 848-8199.)

Microsoft Information Network

TechNet

Part of the support professionals program, the TechNet CD contains
resource kits, customer solution profiles, case studies, and tips and
techniques for integration. For TechNet subscriptions call (800)
344-2121 ext. 035.

Microsoft Developers' Network (MSDN)

Level 1 CD is a Development Library of comprehensive development information
for Win16 and Win32 APIs. Level 2 CD contains all software needed to develop
Windows-based applications. For Microsoft Developers Network subscriptions
call (800) 759-5474.

The Internet

Access the Microsoft Software Library and the Microsoft Knowledge Base
by anonymous ftp. The Microsoft Internet FTP archive host supports anonymous login. The name of the server is FTP.MICROSOFT.COM; the IP address is 198.105.232.1.

