 
Sierra Technical Support
PO Box 85006
Bellevue, WA  98015-8506
Phone:  (206) 644-4343
Fax:  (206) 644-7697

America Online:  Keyword SIERRA
Compuserve:  Go SIERRA
Email:  support@sierra.com
WWW:  http://www.sierra.com


Leisure Suit Larry 7: Love for Sail Troubleshooting Guide 
for PC's using DOS 5.0 or higher, Windows 95, or Win 3.x
Revised 11/27/96


Sierra Technical Support provides this documentation as a reference to Sierra 
customers using Sierra software products.  Sierra Technical Support makes 
reasonable efforts to ensure that the information contained in this documentation 
is accurate.  However, Sierra makes no warranty, either express or implied, as to 
the accuracy, effectiveness, or completeness of the information contained in this 
documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT 
THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL 
COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY LIABILITY, 
EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE 
INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR 
LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS, 
LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY 
THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR ADVICE 
GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR 
AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR 
CREATE ANY NEW WARRANTIES.  IN NO CASE SHALL SIERRA'S 
LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA 
SOFTWARE PRODUCT.

TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - RUNNING THE GAME IN WINDOWS 95
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - OBTAINING A PATCH FROM SIERRA
SECTION 8 - BOOT DISK INSTRUCTIONS FOR DOS AND WINDOWS 3.1
SECTION 9 - SYSTEM DISK INSTRUCTIONS FOR WINDOWS 95
SECTION 10 - IF YOU STILL HAVE PROBLEMS


SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED:

486DX2/66, mouse
12 MB RAM for Windows 95, 3.x
8MB RAM for DOS (MS-DOS 5.0+)
2X CD-ROM drive
22 MB Hard Drive Space for install (minimum)
SVGA (640 x 480 x 256 colors) 
100% SoundBlaster Compatible sound card with DAC

RECOMMENDED FOR BEST PERFORMANCE:

Pentium
16 MB RAM
4X SPEED CD-ROM Drive
30 MB Hard Drive Space 


SECTION 2 - INSTALLATION PROCEDURES

DOS: 
Insert the CD and switch to the CD drive by typing the drive letter 
followed by a colon. Example:  D:[ENTER].  Then type  INSTALL 
[ENTER] to begin the installation program.  Follow the on-screen 
prompts to complete the installation.  

WINDOWS 3.1:
Insert the CD into the appropriate drive.  From Program Manager, click 
on File, then Run.  In the Command Line field, type the letter of the 
drive followed by \SETUP.  Example: D:\SETUP.  Follow the on-screen 
prompts to complete the installation.

WINDOWS 95:
Insert the CD and wait for the Leisure Suit Larry window to appear.  
Click on Install.  If you do not have Autorun enabled, insert the CD into 
the appropriate drive. Click on the Start Button, then Run.  In the Open 
field, type the letter of the drive followed by \SETUP.  Example: 
D:\SETUP.  Follow the on-screen prompts to complete the installation.


SECTION 3 - COMMON INSTALLATION PROBLEMS

DOS AND WINDOWS:

Problem: During installation you receive the error "DISK ERROR / 
READ ERROR" or "NOT READY READING DRIVE X" (Where X is 
the drive you are installing from).
Solution: The first step is to make sure that the CD is clean.  If it 
appears clean you may need to update your drivers.  CD-ROM drivers 
are provided by the hardware manufacturer.  If you have tried both of 
these steps and you are still receiving the error, this usually indicates a 
bad CD.  If you have had the product less than 90 days, Sierra will 
replace your CD for free.  Send Disk #1 with a copy of a dated receipt 
and a letter requesting disk replacement.  Be sure to include your  full 
name, mailing address and a phone number.  If you have had the product 
over 90 days you will need to include a check or money order for 
$10.00.  The address is: Sierra On-Line Fulfillment, PO Box 485, 
Coarsegold, CA  93614-0485.

DOS ONLY:

Problem:  After typing INSTALL, a row of dots goes across the screen 
and stops.  The computer is locked up with this row of dots appearing on 
the screen.
Solution:  The dots indicate the hardware detection portion of the 
installation program.  You can bypass the hardware detection (and 
therefore the lockup) by typing INSTALL /M.  If this entry doesn't 
work, try INSTALL /F.  One of these entries should get you past the 
lockup. If these alternate INSTALL commands do not correct the 
problem, create a boot disk using the boot disk instructions in Section 6 
and install the game under the boot disk environment. 

WINDOWS ONLY:

Problem:  You receive an error message stating, "Your current display 
driver is not supported by this game."
Solution:  Sierra's Windows games require that Windows is running in 
at least 256 color mode.  Running Windows in less or colors will cause 
this error message. The following instructions should help you change 
your Windows video resolution to 256 colors:

Windows 3.1:
Double-click on Windows Setup in the Main program group. If 
the Display line reads "64,000", "32 million", "Hicolor (16bit)", 
"VGA" or "16 color", you will need to change to a driver that 
supports 256 colors.  ("VGA" is a default Windows video driver 
that only supports 16 colors and will not work with Sierra's 
Windows games.)  To change video drivers, select Options, then 
Change System Settings.  Open the Display box to see the list 
of video drivers that are currently available.   You should check 
your video card documentation for information on what 256 
color driver to select.  

Be careful when changing video drivers!  If you choose one that 
is not designed for your particular video card, Windows will not 
display properly.  If this occurs, change to your Windows 
directory, type: SETUP, and choose the "VGA" driver again.  
You should contact your video card manufacturer for the correct 
driver or for additional help changing the Video Driver.

Windows 95:
Click on the Start button, select Settings, then Control Panel. 
Double-click the Display icon. You will see four tabs: 
Background, Screen Saver, Appearance, and Settings. Click 
on Settings. In the box under Color Palette, it should say 256 
Color. If it does not, click on the down arrow next to the 
window to view a list of choices, and select the one that says 
256 Color. Restart Windows when prompted to do so. If you 
have any trouble running Windows 95 in 256 color mode, please 
contact your video card manufacturer for assistance. 


SECTION 4 - COMMON GAME PROBLEMS

Unless otherwise stated, the following issues can occur in both the DOS 
and Windows version.

Problem:  In the Windows version, you experience a possible lockup 
with the wait cursor showing, when Larry has flatulence near the casino 
table.   
Solution:  Run Windows NOTEPAD and open the file 
C:\SIERRA\RESOURCE.WIN.  (This is the default directory.  If you 
installed the game to a different directory, you will find the 
RESOURCE.WIN file in that directory.)   In the file, Look for the line 
that reads: leadsubmits=4.  Change the number 4 to a 6.  You can also 
try the number 8, but it may cause other audio breakups later on in the 
game.  Once you've made the change, save the file, exit, and then try the 
game.  If this doesn’t completely fix the problem, try eating the bean dip 
exactly 3 times, and then let Larry commit his flatulence.  Eating the bean 
dip 3 times produces a different sound effect which should work fine.

Problem:  In the DOS version, the game crashes back to DOS if you type 
anything longer than 20 letters such as "Victorian Principles" in the "Other" 
window while talking to Victorian Principles.  
Solution:  Don't do that!  There is no need to type "Victorian 
Principles" or anything longer than 20 letters anywhere in the game.

Problem: In the manual under the Be A Star, CyberVOX 2000 section, 
it states to open the file named VOICE.TXT under the Larry 7 directory 
to access the script for the voice-overs. 
Solution: The correct file to use is BEASTAR.DOC, for Windows 95, 
or BEASTAR.WRI for Windows 3.x.  These files can be found on the 
CD ROM.   NOTE:  Some features are for Windows 95 only and are 
explained in the documentation.

Problem:  Can't get the Larry wallpaper to show up on your desktop.
Solution:  This feature works in Windows 95 only.  To activate the 
wallpaper, Click START, SETTINGS, CONTROL PANEL, then 
double-click the DISPLAY icon.  In the Wallpaper box, click on 
BROWSE.  In the File Name box, type the letter of your hard drive 
followed by a colon and backslash and the path to the wallpaper file.  
For example, if C: is your hard drive and the game is installed to its 
normal default directory, you would type:  
C:\SIERRA\LSL7\WALLPAPR.BMP.   Click on OKAY and then 
APPLY and your wallpaper will now be set to the Larry wallpaper 
feature.  This will automatically update each time you perform certain 
tasks within the game.  When the game indicates that your wallpaper has 
been updated, you will not see the change until your system has been 
restarted.

Problem:  LSL7 has prompted you that the wallpaper has been updated, 
but nothing has changed.
Solution:  See above.  The system must be restarted before Windows 95 
makes the change.

Problem: When you attempt to run the game, you receive an error 
message indicating insufficient memory. 
Solution: Make sure you meet the system requirements for physical 
memory.  DOS requires 8 megs of RAM and Windows and Windows 95 
require 12 megs.  Create a boot disk using the instructions in Section 8 
or 9 and run the game under the boot disk environment. This should free 
up enough memory to run the game. 


SECTION 5 - RUNNING "Love For Sail" IN WINDOWS 95

The following basic troubleshooting steps should help you resolve 
problems such as memory errors, crashes, lockups and illegal 
instructions errors (GPFs):

Step 1 - Run the program from a Windows 95 system disk.  
Memory conflicts are a common cause of problems with DOS games in 
the Windows '95 environment. Creating a system disk will free up more 
system resources and memory for your games.  The system disk also 
creates an environment that is "cleaner" or free of extra TSR and utilities 
that can sometimes cause conflicts. Detailed boot disk instructions are 
included in Section 8 of this document.  Please see SECTION 9 for 
instructions on creating a system disk.

Step 2 - Check for corrupted files and hard drive errors.
Windows 95 contains a program called Scandisk that will check your 
hard drive for errors. To run Scandisk, click on Start, Programs, 
Accessories, System Tools and choose Scandisk from the list.  If 
Scandisk finds any errors on the hard drive, fix them, then delete your 
game and reinstall it. 

Step 3 - Reinstall the game in a clean boot environment.  
Lockups and other technical problems can be caused by corrupted game 
files.  No program will run correctly if the data or executable files are 
corrupted.  These corruptions will occur during the installation of the 
game and are usually due to conflicts with TSRs or other utilities 
running during the game installation. You should install the game in a 
"clean" boot environment.  See Section 9 for complete instructions on 
creating a boot disk.

Step 4 - Create a clean Windows environment.
Make sure that all screen savers, virus scans, and sound-related 
Windows programs (IconHear It, Wired for Sound, etc.) are disabled 
before starting the game. You should also check to make sure that you 
have virtual memory enabled. You can check this by clicking on Start, 
Settings, Control Panel, System, Performance, Virtual Memory.   
Make sure that "Let Windows manage my virtual memory settings" 
is checked. 

Step 5 - Check your sound card drivers.
Windows '95 ships with many sound card drivers, however, there are 
many sound cards are not directly supported.  When a sound card is not 
directly supported by Windows '95, the game may lock up or crash. 
Check with your sound card manufacturer to see if they have Windows 
'95 drivers. If no Windows '95 drivers are available, running the game in 
MS-DOS mode may correct the problem. 

Step 6 - Check your CD-ROM drivers.
Windows '95 ships with the most common CD ROM drivers, however, 
there are some CD ROM drives that Windows '95 does not support 
directly.  If you are having trouble reading CD's, check with your CD 
ROM drive manufacturer to find out what lines need to appear in your 
CONFIG.SYS and AUTOEXEC.BAT and for driver updates.   

Check your system to be sure that Windows 95 is properly set-up for 
your CD ROM.  Right click on My Computer and choose PROPERTIES 
to see the System Properties window.   Next, click on the 
PERFORMANCE tab, and then FILE SYSTEM and finally CD ROM.  
Make sure that the Optimize Access Pattern box is set for the speed of 
your CD ROM drive.  It may also help to set the Supplemental Cache 
Size to the halfway mark.  Restart your system and try again.

Step 7 - Run the game in MS-DOS mode.
If you have Windows 95 but are running the DOS version of the game, 
restart the computer in MS-DOS mode by selecting Start, Shut Down, 
Restart in MS-DOS mode.  Then follow the instructions in the manual 
for the DOS installation.  Many DOS games will run better in this 
environment.  


SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

DOS SOUND CARD CONFIGURATION:

In DOS, the best sound card settings for a SoundBlaster compatible card 
are I/O 220, DMA 1 and IRQ 5 or 7.  If you're using a Pro Audio card, 
the best settings are I/O 220, DMA 3 and IRQ 5 for the Pro Audio 
portion of the card, set the SoundBlaster portion of the card to DMA 1 
and IRQ 7.  Make sure that the SoundBlaster and Pro Audio portions 
DO NOT share the same DMA!  Settings outside these parameters can 
cause lockups and/or choppy, repeating or garbled speech.   Most sound 
cards have test utilities that will tell you what settings you are using.  
Check your sound card documentation for more information.

DOS SOUND ISSUES:

Problem:  Choppy, repeating or garbled speech.
Solution:  This is caused by non-standard sound card settings or a 
conflict between the sound card and another piece of hardware on your 
computer.  See "DOS Sound Card Configuration" above for supported 
settings and refer to your sound card documentation for information on 
resolving hardware conflicts.

WINDOWS 95 SOUND ISSUES:

Problem: No sound or music.
Solution: This may be caused by incorrect sound card driver selection, 
outdated or incompatible sound card drivers. For more information on 
troubleshooting sound issues in Windows '95 you can download 
SOUNDW95.TXT from our web page or on-line services, or contact 
your sound card manufacturer for driver updates.


SECTION 7 - OBTAINING A PATCH FROM SIERRA

There is one patch for Leisure Suit Larry: Love for Sail, named LSL7PAT.EXE.

The fastest way to obtain a patch disk is to download it from one of the 
following on-line services: Sierra On-Line's Web site 
(http://www.sierra.com), CompuServe (GO SIERRA) or America 
OnLine (KEYWORD SIERRA).  You can also request a patch disk be 
mailed to you by calling Sierra Technical Support at 206-644-4343, 
faxing to 206-644-7697 or writing to Sierra Technical Support, PO Box 
85006, Belleuve, WA 98015-8506.


SECTION 8 - BOOT DISK INSTRUCTIONS FOR DOS OR WINDOWS 3.1

IMORTANT NOTE: Please read the entire instructions prior to starting 
at Step 1.  If you are playing in Windows 3.1x, skip Step 2. 

STEP 1
FORMATTING THE DISK
To make a boot disk, you must "system" format a high density diskette 
in the A: drive.  This procedure will transfer the "system files" to the 
disk and allow the computer to boot up correctly.  The diskette must be 
in the A: drive; the computer will not boot from the B: drive.  At a DOS 
prompt, type the FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error 
again, the MS-