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iTrack ReadMe.txt
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About iTrack
============

iTrack is a database and user interface for tracking, reporting, 
and analyzing computer support incidents. With iTrack you can 
record internal or client calls, categorize and prioritize them, 
sort or filter by any criteria, identify trends and tendencies, 
manage client licenses, and more.

Installation
============

Installation is accomplished by running the setup.exe program 
file.

Product Status
==============

iTrack is shareware. You may distribute it freely so long as all
files remain intact and unchanged.

Contact Us
==========

iTrack is developed and distributed by Softopia Development, Inc.
We can be contacted at:

Softopia Development, Inc.
1408 S. Kings Ave.
Brandon, FL 33511

voice (813) 681-9961
email info@softopia.com
www   http://www.softopia.com


Some notable features include:
* Email support for incident assignment.
* Filter, search and sort by any field combinations.
* Runs on Windows 95 or Windows NT.
* Custom reports.
* Simple, fast, and friendly user interface.
* Simultaneous access by multiple users.
* Support for any data format supported by Microsoft Access.
* Write search results to spreadsheet (.xls) or word processor (.rtf) file. Any 
table (Incidents, Clients, Resources, etc.) can be exported.
* Relational tables. All entries (e.g. A staff member's name) occur only once in 
the database.
* Incident Status, Priority, Cause, and Category are customizable.
* All iTrack products use the same database file. Upgrades to advanced versions 
of iTrack can be done without loosing your existing database.
* Backward compatibility. Updates to iTrack will automatically update an older 
database file to include any new fields. This eliminates difficult and risky data 
conversions necessary with some systems.
* Manage version information and software updates.
* Generate product release notes and export to spreadsheet or word processor.
* Extensive e-mail support. E-mail notification is automatically sent when an 
incident or fix is changed. E-Mail can be to staff, clients, or both.
* Ability to import data from your current incident database.
* Integral client and contact database. Use any search criteria to print address 
labels on any form.
* Source code availability.

