     Romanian AntiVirus (TM) version 6.xx
     SUPPORT.TXT - Technical support
     Last updated: October, 1998


     Technical Support is provided, for product's lifetime,
     online or by e-mail from the moment when you purchase
     Romanian AntiVirus. Before asking for technical support,
     however, we ask that you follow a few steps first in order
     to allow us to better serve you:

     Please follow these steps. In doing so, you help us control
     our support load, which allows us to dedicate more resources
     to the most serious issues.

     Step #1: Read the documentation thoroughly. Almost all
     technical support issues are covered in the help file.

     Step #2: Visit our websites http://www.shareware.ro,
     http://www.gecad.ro or http://www.rav.ro. There may be
     updated information on this site that answers yourquestion.

     Step #3: Make sure you are running the most current version
     of the software. You can see what version you have by
     running the software and clicking on the INFO button. The
     most current version is always available at our website:
     http://www.shareware.ro/updates.htm. If there is a more
     current version available, download it and install it. Your
     problem may simply be an issue related to a non-current
     revision of the software. In fact, this is the most common
     technical support issue.

     Step #4: Please read the following text (and have fun):

          Consult your physician before starting  this program.
          Batteries not included. May cause drowsiness. Must be
          over 17. Not available in all states. Not responsible
          for acts of God. Read label before using. Some assembly
          required. Not responsible for typographical errors.
          Some restrictions apply. Subject to local regulation.
          Close cover before striking. No resemblance to any
          person, living or dead, is intended. Subject to
          availability. Local restrictions may apply. For external
          use only. May cause excitability. Avoid alcoholic
          beverages while using this software. Use caution while
          operating mechanical devices. If symptoms persist,
          consult your physician. Keep this and all software out
          of the reach of children. May be unsuitable for 
          sensitive people. Parental guidance suggested. Do not
          use this software if you are currently taking a drug
          for depression. Neither the seller nor the manufacturer
          will be liable for any brain damage arising from the use
          of this software. The buyer assumes all risks associated
          with using this product. In case of irritation, flush
          eyes with cold water and consult your physician. This
          software is not a savings account and is not insured by
          the Federal Deposit Insurance Corporation. Use with
          adequate ventilation. Avoid prolonged or repeated 
          contact with skin. Contents under pressure; do not 
          puncture or incinerate. Store in original containers.
          Always replace sleeve before discarding any computer
          disk. Get medical attention if symptoms persist. Harmful
          if swallowed. Do not remain in enclosed areas after use.
          No vaseline required. 

     Step #5: If your problem is still not resolved, then:
 
     · Get technical support online at: http://support.gecad.ro.
 
     · Print out the form below and mail it to:

          GeCAD srl
          Str. Gh. Petrascu 53, Bl. PM53
          Sc. A, Et. 1, Ap. 8
          74506 Bucharest
          Romania
    
     or fax it to us on +40 1 324 84 09. Alternatively, copy it
     to your word processor, fill in the blanks and email the
     text file to support@gecad.ro. Thank you!


     PROBLEM REPORT FORM

     Although we have tested the Romanian AntiVirus software,
     some bugs may get by us, or you may have incompatible
     hardware or software that we do not have to test. Please use
     this form to report program problems to us.


     Today's Date: ___/___/___ (MM/DD/YY)

     Title: [ ] Mrs.  [ ] Miss  [ ] Ms  [ ] Mr.  [ ] Other:______
     Name: ______________________________________________________
     Company (if applicable): ___________________________________

     Address: ___________________________________________________
     ____________________________________________________________
     City: ______________________________________________________
     State/Province: ____________________________________________
     ZIP/Postal Code: ___________________________________________
     Country: ___________________________________________________

     Telephone (with Area & Country Codes): _____________________
     Fax (with Area & Country Codes): ___________________________
     E-Mail Address: ____________________________________________

     Program Name: Romanian AntiVirus Professional 6.___

     Bugs, Suggestions & Comments: ______________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     (Please be as specific as possible about bugs. If we cannot
     duplicate your problem, we cannot help get it fixed. Please
     read the program's documentation carefully first.)


     SYSTEM CONFIGURATION

     Computer: __________________________________________________
     Amount of memory: __________________________________________
     Video Card: Mono/CGA/EGA/VGA/Herc/Other: ___________________
     Type of Monitor: Mono/Color/Other: _________________________
     Printer: ___________________________________________________
     Hard disk: _________________________________________________
     Number of floppies: ________________________________________
     Windows Version: ___________________________________________
     Other: _____________________________________________________
