Troubleshooting text file for WindowPictures
This is a set of questions/answers which can solve most of the problems.
After reading carefully the whole text file, and in case that you still have some problems, you can contact us (do not send us the questions which are already on this list).
Please inform us if you have any questions, comments or suggestions for improving WindowPictures(see General Information : How to contact us ? ).
N.B. Some questions only concern the version 1.2, which is not available
now.
FIRST
- windows is translated into several languages, but not WindowPictures. The use of WindowPictures will be explained in English and of course with English version of windows, ex : button, menu, window title and application names are given in English. Sometimes the words can be different if your version of windows is in Spanish, German or Japanese …So you have to translate these names in your mind. For example, the button 'Start' on the task bar is (probably) named 'empezar' or 'iniciar' in Spanish. Well, if you cannot follow our instructions, recall to translate the names in your own language.
A: You probably type a wrong code key, please try again. If it does not work, WindowPictures is probably altered. In that case, contact us by giving your user-code, your unlock key, and your address, of course (see General Information: How to contact us ? ).
Q : With windows 95 or 98, how to avoid the automatic start of WindowPictures at each system start ?
A :
A: You are probably lacking of RAM (random access memory). Using windows 95, you should have at least 16 Mb of RAM in order not to be slow down by WindowPictures. If you have less than that, you can choose a subject (with the configuration button of Configuration.exe) which the sum of its pictures and textures is smaller. They represent textureed screen backgounds, without a big picture. Thus you can easily save 1 or 2 Mb of RAM .
Q: I cannot modify and keep the windows background permanently (desktop, for windows 95 or 98) even if i use the control panel of windows. How to change the background ?
A: While WindowPictures is running, it takes the control of the background, so from now on you must configure IT (do not use the normal control panel for that):
A: It is normal.
A next version of WindowPictures will change the text in a sort
of sun glasses.
A: In WindowPictures version 1.0, there is no way to prevent that. You can try to choose a quite similar color (for example 200,200,200), but according to the applications, it could work only if your video adapter is configured for MORE than 256 colors (32000,65000,16 million colors or more). By all means, you are advised to configure your video adapter with 15 bits (32000 colors) or more, to avoid any problems.
Q: WindowPictures is displaying only gray pictures and textures, and very slowly. How to display beautiful colors ?
A: Your video adapter is probably configured for 16 colors. You have to configure it for 256 colors, or better for 65536 colors, or even more : see How to change the colors number of the video adapter ?
Q : Wrong colors for some big pictures (ex : the blue sky becomes gray-green). How can I find the right colors ?
A : Your video adapter is probably adjusted to 256 colors (8bits), you should adjust it to 32768 colors (15bits) or more. For more information, see question How to change the colors number of the video adapter ?
Q: How to change the colors number of the video adapter ?
A: To configure your video adapter for 256 colors, or better for 65536 colors, or even more :
You can content yourself with 256 colors, but you might have other problems.
If you cannot find a choice with more than 16 colors (4 bits), that means you did not install your video adapter's driver, which is usually delivered on a diskette with your adapter. Otherwise, try to use driver of windows:
R: You can avoid this problem by changing the Page colors int the menu Format. Then click on Use custom colors, then on Background and choose a plain color (but not white 255,255,255).
Q: In some softwares, a few text lines keep a plain background instead of a background with a picture, how to display them normally ?
A: For us, this problem appears only with a famous word processor. WindowPictures is not responsible for that. This word processor uses apparently a non standard text display technique (that is scandalous from this publisher !). So the publisher of this software has to adapt his software to WindowPictures, and not the contrary. Send him a letter to invite him to do it.
However you can stop the display of the picture background for the WHOLE text, temporarily.
Q: Inside some windows, the horizontal scrolling causes a bad display of the background picture.
A: For all the windows, this version hasn't got the solution for that problem yet. But next versions will correct that. Don't forget (if you are registred, of course) you will get for free all the versions 1.x, with numerous problems corrected. You are welcomed to inform us of problems you have encountered (see the question: If I have any problems, how can I tell you ? ).
Q: When I select a text or other elements, in some applications, a pack of multi-colored pixels appears instead of the normal reversed colors.
A: You have to configure your video adapter for more than 256 colors, see the question: How to change the colors number of the video adapter ?
Q: The text insertion causes an ugly shifting picture of the background.
A: This version of WindowPictures cannot solve that problem yet. You can update your version for free, by using the next versions 1.x.
A: See the question The windows of WindowPictures exceed the screen, some buttons are hidden, How can I reduce them ?
Q: The windows of WindowPictures exceed the screen, some buttons are hidden, How can I reduce them ?
A: You have to change the default windows font size. You can only do this with a resolution higher than 640*480 pixels (ask windows why !). How to change that ?
According to the sub-version of windows 95, if you work in a resolution of 640*480 pixels, you must change the resolution with the control panel. Once, you have changed the font size, you can come back to 640*480. You will have to re-start many times. Thanks who ? Thanks windows 95 !
In case (surprising) it doesn't work, the video adapter driver is probably
the main cause. Try the windows driver (which was delivered with windows)
instead of the one (we suppose) you have installed from the video card
maker's diskette.
Q : With a screen resolution higher than 800*600 pixels, big
pictures are repeated in mosaic instead of taking the whole screen.
A : Next WindowPictures versions will solve this problem. If you are registred for the present version , you will get for free all the version1.x, so this problem will be solved for you very soon.
Q: How can I create my own subjects and personalize the complete Windows look ?
A:
A: Please inform us if you have any questions, comments or suggestions for improving WindowPictures. Make sure that the problem is not already treated in the set of questions/answers.
You can write to us, see the question at the end: General Information : How to contact us ?
In any case, you must: