Subject: comp.periphs.printers - FAQ - Part 3 of 5
Version: 3.07
Last-Modified: 1996/03/25
Summary: This posting contains a list of Frequently Asked
         Questions (and their answers) about printers and
         should be read by anyone wishing to post to the
         comp.periphs.printers newsgroup.
Posting-Frequency: monthly
Date: Sun, 24 Mar 1996 20:12:35 GMT
Archive-Name: comp-periphs-printers-faq

doing you shouldn't do it yourself!

The other thing with re-inking is that, due to the mechanism for
feeding the tape in self contained ribbon cartridges, the cloth
ribbon eventually becomes "wrinkled" and looks almost like crepe
paper. This usually means it is time to replace the whole ribbon,
but many re-inking stores will do this for not much more than it
costs to re-ink the tape. The better ones will actually tell you
beforehand if they think the tape needs replacing.

As to pricing and availability, there are several small companies
in Australia which specialize in re-inking printer ribbons, and
they are quite good (the ones that aren't any good all died out
years ago), and usually competitively priced. In many cases it
costs less than AUS$10 to re-ink a black ribbon, and only slightly
more if the actual cloth ribbon has to be replaced. This can compare
with up to AUS$40 to buy a new ribbon cartridge from the original
manufacturer. Of course, to re-ink a color ribbon is a little
more tricky and many of the smaller re-inkers won't touch them
for just that reason.

Many manufacturers will refuse to honor a warranty on a printer
if they suspect that a re-inked ribbon has been used. However,
some are actually accrediting re-inking services and authorizing
selected vendors to do this. It is best to consult with the
individual manufacturers on this as the situation is changing
quite quickly. Of course, re-inking is supposed to be
"environmentally friendly" and many manufacturers are answering
this pressure and doing quite well.

_______________

Subject: 06.02.02 Re-inking cartridges (Inkjet/Bubblejet)

The process of re-inking inkjet cartridges is quite tricky, and
in some cases not possible. Many of the cartridges actually
contain the head electronics and this needs to be carefully
cleaned before new ink is put in the cartridge. In many cases,
also, the head actually wears out and must be completely
replaced. Also, some manufacturers (Canon Bubblejet) keep their
ink formula extremely well guarded, and many third party inks
don't work well when used in their cartridges.

Inkjet and similar cartridges have been around for quite a while
in the commercial plotting industries (Hewlett Packard is one to
note). It has only been in the last five years or so that the
technology has become economically viable on the office-desktop
scale. What this means is that the technology is quite well
tested, but there are not many third party re-inking companies
who deal in cartridges. 

Since the various colors are kept in separate cartridges it is
no more difficult in theory to re-ink multicolor printers than
single colors. There can be problems if the new colors are not
refilled in the correct cartridges. For this reason, many
manufacturers expressly frown upon re-inking, and even go so
far as to strongly suggest that you only use the manufacturer's
brand of new replacement cartridge. There are several third
parties that manufacture HP compatible NEW cartridges, but as of
the last time we checked, HP still frowns upon their usage, and
suggests that better quality printing can be obtained from the
"genuine parts".

This trend is changing, with some bigger manufacturers offering
"authorized" cartridge refilling services, whereby you return your
empty cartridge, and are supplied with a refilled cartridge that
has been fully tested and certified by the manufacturer. Quite
often this offers considerable cost savings, and encourages
recycling, again good for the environment.

If you spill the ink on your printer, Charles Eicher suggests:
"Since it's water soluble ink, it should dissolve with isopropyl
alcohol (Rubbing alcohol). Try it on a hidden spot on the inside
of the case, to test if it dissolves the plastic. Go to a drug
store and ask for 99% pure isopropyl alcohol, it works better
than the weaker 91% usually sold in drug stores. Just check the
label.

"If you know any friendly Xerox repairmen, Xerox makes a really
excellent cleaning fluid called 'Formula A'.. You can order it by
the case (only) from Xerox, but most of their repairmen carry
some. It's specially designed to remove toner powder from plastic.
It also conditions the plastic against absorbing stains. When I
was a computer tech, we used to clean every CPU with 'Formula A'
and people couldn't believe how clean their computers came back.
And amazingly, they STAYED clean too.. it seems to prevent dust
from sticking. Damn, I wish I had some Formula A..."

_______________

Subject: 06.02.03 Re-filling laser toner cartridges

_______________

Subject: 06.02.04 Re-cycling laser pc drums

_______________

Subject: 06.03 Paper supplies

_______________

Subject: 06.03.01 Paper supplies for laser printers

_______________

Subject: 06.03.02 Paper supplies for inkjet printers

_______________

Subject: 07 Printer Troubleshooting

This section is a summary of questions typically posted in the
comp.periph.printers newsgroup. The questions are sorted by the
type of printer involved. As new printers arrive in the market,
new problems will arrive here too ;-) The questions begin with
"Q:" whereas the (possible) answers (or solutions) begin with
"A:".

_______________

Subject: 07.01 PostScript printing problems

See also the PostScript FAQ for problems not covered here.

_______________

Subject: 07.01.01 Timeout and other PostScript errors

Q: After printing a PostScript job the printer's "Ready" light
   keeps flashing or the printer's front panel shows the message
   "Busy" for a minute or so. If the PostScript error report is
   activated in the printer a page stating a "Timeout" error is
   printed after this time.

A: Since PostScript has no end-of-job command the printer must be
   told when the print job is finished (otherwise the printer waits
   for more data belonging to this job, and after a while it gives
   up waiting and generates a timeout error). By sending a Ctrl-D
   (0x04) to the printer immediately after the print job the printer
   knows that end-of-job is reached. The Ctrl-D should not be part
   of the PostScript file - see next section for this - instead it
   should be sent by the printer spooler.
   
   The same error occurs when the printer receives characters
   immediately after the Ctrl-D, e.g. a newline or a formfeed. When
   receiving any character after the Ctrl-D, the printer assumes that
   a new job is in progress and waits for it to continue.
   
Q: When sending a small PostScript file to the printer everything
   works fine, but if the print job is rather big the printer
   generates an I/O error (the error page states "ioerror" as error
   condition).

A: The most typical reason for I/O errors in this context is that
   the communication protocol between host and printer isn't set up
   properly. If the printer and the host use different flow control
   protocols (e.g. the printer uses DTR, but the host assumes
   XON/XOFF flow control) the printer can't stop the host when it's
   input buffer is full ("data overrun"). In general an improper
   setup for the communication line is responsible for I/O
   errors. With serial connections this involves some combination
   of parity, speed, data bits and stop bits.

Q: When sending single print jobs to the printer and waiting for
   them to complete everything works fine, but when the printer
   spooler has more than one job at a time in its queue the printout
   for the second job (and all following jobs) is not correct,
   eventually the printer states "VMerror", "stackoverflow" or the
   like.

A: The printer spooler must separate the print jobs from each
   other by sending a Ctrl-D to the printer after each print job.
   Before sending the next job to the printer the spooler should
   wait for the previous job to complete. For this reason the
   printer answers the Ctrl-D from the spooler with a Ctrl-D.
   When the jobs are not separated by means of Ctrl-D, the printer
   assumes that the next job is a continuation of the previous, and
   therefore does not re-initialize the job environment for the new
   job. This leaves all variables defined by the previous job still
   valid for the new job.

_______________

Subject: 07.01.02 PostScript and the Ctrl-D business

First some general information about this topic (questions may be
found at the end of the section).

For communication with a Postscript printer it's necessary to
tell the printer when a print job is completed. Since there is no
end-of-job command in PostScript this is done by sending a
dedicated character to the printer after each job is completely
transferred. This character is Ctrl-D (0x04). It's the job of the
program communicating with the printer to append the Ctrl-D to
the print job (normally this is the printer spooler), a program
(even a printer driver) producing Postscript output should never
precede a job with Ctrl-D nor should it append one to the job
unless this program does the communication with the printer too.

Since PC type computers normally do not have a printer spooler
and the driver often sends print jobs directly to the printer
these drivers embed Ctrl-D as first and last character in all
print jobs. Using Ctrl-D as the first character flushes any
previously sent job in case it's "jammed up". Doing so is correct
as long as the printer driver sends the data directly to the
printer, but when the driver writes the PostScript program to a
file it's against the Adobe Document Structuring Conventions and
moreover may cause problems when it comes to further processing
of such a file.

The above is true for the MS-Windows PostScript driver. There is
a section in the file PRINTER.WRI describing problems when a file
generated via this driver is transferred to UNIX for printing or
other processing.

The reason usually given as to why UNIX has problems with these
files ("UNIX uses the Ctrl-D as an end-of-file marker, whereas
MS-DOS uses Ctrl-Z") is absolute nonsense written by someone having
little or no experience with UNIX. As stated above the real reason
is that the Windows driver breaks DSC.

It's possible to prevent the driver from generating a Ctrl-D at
the beginning of the PostScript output by adding the line

    CtrlD=0

in the WIN.INI file in the section [ModelName,Port] that
describes the printer in question. Rumors say that this switch
won't work with all PostScript drivers, moreover it may vanish
if you change the WIN.INI file via the control panel.
Unfortunately this switch doesn't suppress the trailing Ctrl-D.

Q: When I print PostScript in a file on my PC (using DOS or
   Windows) and transfer this file to my UNIX host for printing, the
   printer spits out only garbage. Instead of printing my text and
   graphics the PostScript program is printed as plain text.

A: UNIX printer spoolers for PostScript printers often check
   whether the file to be printed contains plain (ASCII) text or a
   PostScript program. This distinction is done by checking the
   first characters of the file for a sort of "magic sequence", and
   if these characters are "%!" the file is assumed to be a
   PostScript job. Otherwise the spooler transfers the text to a
   PostScript program that prints this text.

   Normally this behavior is caused by a Ctrl-D being the first
   character in the file (see the general information above). The
   best approach would be to prevent the PC program which produced
   the file from adding Ctrl-D's at the beginning and the end of the
   file. If this is not possible you could use a filter that removes
   leading and trailing Ctrl-D from such files.

_______________

Subject: 07.01.03 PostScript Character Set

The PostScript Character Set is the set of characters used to
write a PostScript program, not the printable characters in a
PostScript font.

Adobe recommends use of only the printable subset of ASCII
characters in a PostScript program, plus the characters space,
tab and newline (both CR and LF are allowed). PostScript does not
prohibit the use of characters outside this set, but using them
may cause portability problems (e.g. when it comes to a transfer
of 8-bit characters via a 7-bit serial line to the printer). For
the representation of 8-bit characters inside a string you should
use the octal form '\ddd'. For more information see the PostScript
Language Reference Manual, second edition (the big red book).

Q: When I print a PostScript file to a printer connected via
   a parallel line, text and raster graphics print correctly. But when
   the file is transferred to the printer via serial line, garbage
   characters are printed and there are dropouts in the raster
   images.

A: This will happen if the file contains 8-bit characters and the
   serial communication is only 7-bit clean. It's common for the
   8th bit to be used for parity checking. In the case of text strings
   all 8-bit characters should be written in their octal form '\ddd',
   raster image data should be send in ASCIIHex encoded form. See the
   'readhexstring' command for further information.

Q: I have a PostScript Type 1 font that I want to download into
   the printer. But when I do so the printer mentions a PostScript
   error either during download or during usage of this font.

A: Type 1 fonts normally come in the so-called PFB format, which
   is a format containing the font information in an 8-bit, binary
   form. In order to send such a font file to the printer it is
   necessary to convert this format into a 7-bit clean
   representation, the so-called PFA format. The conversion may
   be done with the T1UTILS package available via FTP.

_______________

Subject: 07.02 LaserJet printing problems

If you have an original HP LaserJet (model HP 2686/A)
Arthur Entlich (ua107@freenet.Victoria.BC.CA) has put
together a really nice FAQ discussing general hints
on using one of these. If you'd like to see it, please
send me an e-mail and I'll forward it to you.
 
_______________

Subject: 07.01.01 Using PRINT SCREEN under DOS.

> Can you tell me how I can use <shift><print screen> with my HP
> Laserjet IIIp? I must enter the sequence 3 times before it prints
> anything then I get 3 copies.
Well, I can tell you why it doesn't work the way you want. :)

What happens when you press the button is that the computer sends the
24 (or so) lines of information to your printer. If you have a dot 
matrix printer, that information starts printing out right away. If
you have a page-oriented printer (laser, inkjet, etc.), nothing seems
to happen except a blinking light on the printer.

Page printers, such as the LaserJet, are designed to image an entire
page at one time, it assumes the page you're going to print is going
to have a form feed character at the end of the page. If it doesn't,
the printer will patiently wait until you have 60 lines (or so) and
then automatically print the page because that's all that will fit
on an 8.5 x 11 page.

It's just an inherent part of the printer design that it doesn't
have a good way to tell that you only wanted to send the 24 lines
of text just by "looking" at the 24 lines... it _has_ to wait for
either the form feed or enough lines of text to fill the page.

If you look closely at a dot-matrix printer when you use print screen,
you'll see that it's only printing 24 lines also, it's just we're so
used to seeing the paper feed that we automatically see that as a 
"normal" action.

If after pressing print screen you wait a few seconds and press
ONLINE then FORM FEED, you should get your one screen shot on one
page. Don't forget to press the ONLINE button again to reconnect
the printer to the computer.

There are some software programs you can run as TSRs which will modify
printscreen to automatically send a FORM FEED character to the printer
after you press print screen, but I've never used them so I can't
really recommend one of them.

_______________

Subject: 08 Average printing costs

There are different ways to calculate the printing costs for a
single page. The easiest calculation method just takes the
printing supplies (toner, drum, ribbon, ink or else) and divide
that price by the number of pages printable with one set of
supplies. The result is the printing price per page, in fact it's
the cheapest price compared with other, more accurate methods of
calculation (this may be the reason why most manufacturers use
this method).

For a complete calculation you need more information (and time).
First the price of the printer itself is part of the equation
since you will use it for a limited amount of time (lets say 3 or
4 years), eventually the printer must be replaced when it reaches
its maximum printing capacity. In relation to this, the number of
pages printed per month are an important factor in the
calculation. In addition you need the printer supplies necessary
for the printer's lifetime, and maybe also the paper costs
(especially when some of the printers to be compared use
expensive high-quality paper while others work with standard
paper).

After so many words let's do an example..

We have 2 laser printers called "A" and "B". Current street price
for "A" is 800 USD, and for "B" it's 1800 USD. Both printers have
a maximum printing capacity of 300,000 pages. Printer "A" needs a
new toner & drum kit every 3,000 pages (average price is 120
USD), printer "B" needs a new toner & drum every 8,000 pages
(average price is 240 USD). Both printers use standard paper
(therefore we won't include it in the calculation).

The average costs should be calculated on a 4 year lifecycle base
with two different numbers of pages printed per month: private
usage with about 500 pages/month and commercial usage with 5,000
pages/month (since both printers may print up to 300,000 pages,
the maximum capacity will not be reached within 4 years).

Calculation:

Printer "A"   Printer "A"   =  Printer "B"   Printer "B"  =
500 p/month   5000 p/month  =  500 p/month   5000 p/month = comment
=============================================================================
    800 USD       800 USD   =     1800 USD      1800 USD  = street price
      7            69       =        2            29      = # toner/drums
    840 USD      8280 USD   =      480 USD      6960 USD  = price toner/drums
=============================================================================
   1640 USD      9080 USD   =     2280 USD      8760 USD  = total costs
=============================================================================
    6.83 c.       3.78 c.   =      9.50 c.       3.65 c.  = page costs

I'll leave the interpretation of the results to the reader.

_______________

Subject: 09 Miscellaneous Information

_______________

Subject: 09.01 GhostScript

GhostScript is a PostScript interpreter written by Peter L.
Deutsch from Aladdin Enterprises. There are different license
conditions for the different existing GhostScript versions:
version 2 (current is 2.6.1) is under the GNU General Public
License (GPL), whereas version 3 is under Aladdin GhostScript
Free Public License (this means in short terms that you may use
both versions for private use as free, but the conditions differ
when it comes to use it commercially _ see the relevant license
and copying conditions).

GhostScript version 2.6.1 (or later) and all related files are
available via FTP: <ftp://prep.ai.mit.edu/pub/gnu/> or
any GNU mirror around the world, version 3.01 (or later) is also
available via FTP: <ftp://ftp.cs.wisc.edu/pub/ghost/aladdin/>.

_______________

Subject: 09.02 Converting between Emulations

_______________

Subject: 09.02.01 Converting PostScript to other emulations

This is a typical task for GhostScript (if there is a driver
for the emulation you're looking for). By calling gs with
the -help option you can get information about the available
devices. Here's a non- complete list of emulations supported:
epson, epsonc, necp6, laserjet, ljetplus, ljet2p, ljet3,
paintjet, bj10e, djet500, djet500c, pjetxl, lbp8 (these are
the names used in GhostScript).

It's possible to add new drivers to GhostScript if there
isn't one available yet.

_______________

Subject: 09.02.02 Converting other emulations to PostScript

As long as you only have plain ASCII text to print this is
easy to do.  There are some public domain tools available
for this purpose, the simplest one is called a2ps.

But when it comes to non-ASCII text (ISO 8859-1 or PC 437)
or even printer specific control sequences (or raster
graphics etc.) things may become difficult.

For converting HP PCL into PostScript there is a tool
available (look for lj2ps), but as far as I know it only
handles non-proportional fonts (as for HP LaserJet II) and
no graphics. There is also a convertor available for HPGL
(its name is hpgl2ps), but I don't know more about it.
Likewise there exists a filter for Epson to PostScript
conversion (epson2ps).

_______________

Subject 09.02.03 Other Conversions

_______________

Subject: 09.03 Printing T-shirts

It is, indeed possible to create iron-on transfers for t-shirts
on laser printers. There's at least one company selling the
necessary toner cartridges for most standard B&W laser printers.
See the Vendor Contact section for more information on
BlackLightning. According to them: "The toners come in 15 colors
and use a sublimation dye process to produce permanent designs on
surfaces containing polyester or similar molecules. Because of
the toner cartridge design you can switch colors from one page to
the next without any residue problems. You can even print
multiple colors on the same page doing multiple passes. Most
laser printers have excellent registration for doing this if you
follow a few tricks. The print on the page is B&W - the color
does not appear until it is transferred to the destination
surface. Cartridges cost $140 to $270 depending on the make of
the laser printer."

_______________

Subject 09.04 Miscellaneous Internet Resources

Here's some pertinent Internet URL's I've found available
in recent months:

From Hubert van Dongen <hmd@via.nl>
   The inkjet printer homepage. Good, non-commercial site
   with pointers to lots of stuff.
   <http://www.via.nl/cgi-bin/ssis/users/hmd/Welcome.html>
From Kevin Green penguink@primenet.com>
  Penguin's Printer Page - pointers to printer drivers on the net.
  <http://www.primenet.com/~penguink/printers.html>

_______________

Subject 09.05 Paper Sizes

From Terje Trane <seem@seem.no>

  "In Europe we use this system:

  "Take a sheet of paper with an area of one square meter
  cut so that the length of the short side is the long side
  divided by the square root of 2 . (That's approximately
  1.41). Call this size A0. Divide each side with the square
  root of two and call this A1, continue dividing and you
  get A2, A3, A4 and A5. Another way of doing this is to cut
  the A0 in two along the short middle line, then you have
  two A1 size sheets. Cut them the same way and you have 4
  A2-sheets and so on.

  "I have not seen smaller sizes than A5 used, but the system
  could of course be extended if you need to. I have also seen
  used A00 for a size twice the area of A0, and A000 for 4
  times the area.

  "There is also a B-size range that is larger than the A of
  the same number but smaller than the A of a smaller number
  (ex. B4 is a size between A4 and A3) that occasionally is used.

  "Finally there is a  C range for envelopes."
  
Metric ISO Paper Sizes - Primarily used outside North America

From: The Macmillan Dictionary of Measurement. By Mike Darton
and John Clark. Macmillan Publishing, New York, NY. 1994.
ISBN 0-02-525750-1 LC 93-47005

        Width  x Height   Width    x Height
  Name  inch     inch     mm         mm

  A0    33 1/8 x 46 3/4     841    x 1,189
  A1    23 3/8 x 33 3/8     594    x   841
  A2    16 1/2 x 23 3/8     420    x   594
  A3    11 3/4 x 16 1/2     297    x   420
  A4     8 1/4 x 11 3/4     210    x   297
  A5     5 7/8 x  8 1/4     148    x   210
  A6     4 1/8 x  5 7/8     105    x   148
  A7     2 7/8 x  4 1/8      74    x   105
  A8     2     x  2 7/8      52    x    74
  A9     1 1/2 x  2          37    x    52
  A10    1     x  1 1/2      26    x    37
  
  B0    39 3/8 x 55 5/8   1,000    x 1,414
  B1    27 7/8 x 39 3/8     707    x 1,000
  B2    19 5/8 x 27 7/8     500    x   707
  B3    13 7/8 x 19 5/8     353    x   500
  B4     9 7/8 x 13 7/8     250    x   353
  B5     7     x  9 7/8     176    x   250
  B6     4 7/8 x  7         125    x   176
  B7     3 1/2 x  4 7/8      88    x   125
  B8     2 1/2 x  3 1/2      62    x    88
  B9     1 3/4 x  2 1/2      44    x    62
  B10    1 1/4 x  1 3/4      31    x    44
  
  C4     9     x 12 3/4     229    x 1,414  holds A4 flat
  C5     6 3/8 x  9         162    x   229  holds A5 flat or
                                            A4 folded in half
  C6     4 1/2 x  6 3/8     114    x   162  holds A6 flat,
                                            A5 folded in half, or
                                            A4 folded in four

  DL     4 1/4 x  8 5/8     108    x   219  holds A4 folded twice,
                                            into thirds

  "DL was not an original ISO designation, but had to be
  introduced because people insisted on folding their A4
  letters in three _ and why not!"

A Partial List of North American Paper Sizes

From: Aldus PageMaker (Windows Version 5.0a), [Computer
Program]. Available Distributor: CDW Computer Centers,
Inc., Buffalo Grove, Illinois.

  Common     Width  x Height     Width  x Height
  Name       inch     inch       mm       mm

  Letter      8.5   x 11         215.9  x 279.4
  Legal       8.5   x 14         215.9  x 355.6
  Tabloid    11     x 17         279.4  x 431.8
  
From: HP DeskJet 520 User's Guide, Manual Part Number
C2170-90010. Hewlett-Packard Company, 1993.

  Envelopes

  Common     Width  x Height     Width  x Height
  Name       inch     inch       mm       mm

  US No. 10   4.12  x  9.5       104.7  x 241.3

_______________

Subject: 10 Vendor Contact Information

The information in this section is numbered based on when I got
the information added to the FAQ. Order does not reflect any
particular bias for or against any vendor. The Description
field is set aside for a short description of the vendor's
primary interest in the area of printers. The idea is to
include printer manufacturers, accessory manufacturers, and
anyone else who can convince me they should be represented! :)

All web and FTP sites were contacted 10 Dec 95. Those which
didn't respond were deleted with notation.

I'm thinking about limiting the vendor entries to no
more than ten lines of context. Comments?

_______________

Subject: 10.01 Apple

   Subject: 10.01.00 Description
   Subject: 10.01.01 Sales/Dealer Information
   Subject: 10.01.02 Technical Support
   Subject: 10.01.03 BBS Information
   Subject: 10.01.04 Internet Access Information
       FTP:  <ftp://ftp.apple.com>
       World Wide Web:
           FactSheets:
             <http://product.info.apple.com/productinfo/datasheets/#printers>
      Printer Support:
             <http://support.info.apple.com/peripheral/peripheral.html>
   Subject: 10.01.05 Other Information

_______________

Subject: 10.02 Canon

   Subject: 10.02.00 Description
   Subject: 10.02.01 Sales/Dealer Information
       Canon Referral Service: 800 848-4123
                               516 488-6700
   Subject: 10.02.02 Technical Support
|      Canon Help Desk: 800 423-2366 (0630-0100 EST, 7 days)
|      Curtis Yerger, (curtisyerger@escu.campus.mci.net),
|         a help desk technician for Canon reports:
|         "The best times to call are Saturday and Sunday early
|         morning, or late evening (after 9 pm EST). During the 
|         week hold times are shortest after 10 pm EST.
   Subject: 10.02.03 BBS Information
       800 387-8633
       714 438-3325
       631-2708 (Montreal, Canada)
       0181 669 4586 (UK)
      +39 2 58010997 (Italy)
       Cape Town 507 5112 (South Africa)
   Subject: 10.02.04 Internet Access Information
       Email address (Canon USA): <76702.1475@compuserve.com>
       FTP site previously listed failed 10 Dec 95.
       World Wide Web: <http://www.canon.com/>
                       <http://www.usa.canon.com>
|                      Curtis Yerger, also reports: "All Canon
|                      printer drivers (including Win95) except for
|                      the Windows Printing System for the BJC-610
|                      and the LBP40 can be downloaded from our web site."
   Subject: 10.02.05 Other Information
       CompuServe: Go Canon
       Fax Retrieval System: 800 526-4345
       Canon Order Desk (Parts/Access.): 800 671-1090
           (M-F 0600-1600 PST)
_______________

Subject: 10.03 Hewlett-Packard

   Subject: 10.03.00 Description
   Subject: 10.03.01 Sales/Dealer Information
       301 670-4300
       800 752-0900
   Subject: 10.03.02 Technical Support
       208 323-2551
       (Some HP persons (David Lorenz, Matt Young, David Luke,
        Bob Niland and others) monitor the comp.periphs.printers,
       newsgroup, but this seems to be an unofficial situation.)
   Subject: 10.03.03 BBS Information
        208 344-1691
   Subject: 10.03.04 Internet Access Information
     FTP: <ftp://ftp.hp.com/pub/printers/software>
          IP address = 192.170.128.20
          NOTE: I find the filenames they use _very_
                confusing. If you can use web site
                below, I think you'll find it _much_ easier.
        World Wide Web: <http://www.hp.com/cposupport/cpoindex.html>
   Subject: 10.03.05 Other Information
        HP's fax-back service 800 333-1917

_______________

Subject: 10.04 QMS

   Subject: 10.04.00 Description
       QMS, Inc. is a leading producer of monochrome and color network
       capable print systems and a pioneer in the emerging integrated
       office system market. The company's print systems fit seamlessly
       into a wide variety of computer networks, and include color and
       monochrome laser and color thermal transfer printers used for
       electronic publishing, graphic design, office automation,
       advanced imaging and automatic identification applications. The
       company's integrated office systems greatly enhance user
       productivity by combining functions in a desktop
       environment. QMS, Inc. is listed on the New York Stock Exchange
       under the symbol AQM.
   Subject: 10.04.01 Sales/Dealer Information
       QMS Sales 800 777-7782
       205 633-4300 
       800 523-2696 
   Subject: 10.04.02 Technical Support
       334 633-4500 or 334 633-3716, Fax
       <support@qms.com>
       QMS National Service - Hardware Service
       Current contracts (or per call basis): 800 858-1597
       Pricing and ordering contracts: 800 762-8894
       QMS JAPAN
           "go qms"  via Niftyserve
           3-3437-4033  Telephone support 9:00am - 5:00pm
           3-3437-4037 Q-FAX
   Subject: 10.04.03 BBS Information
       334 633-3632
   Subject: 10.04.04 Internet Access Information
       FTP: <ftp://gatekeeper.imagen.com/>
       World Wide Web: <http://www.qms.com/>
   Subject: 10.04.05 Other Information
       QMS, Inc.
       One Magnum Pass
       Mobile, AL 36618
       CompuServe: Go qmsprint

_______________

Subject: 10.05 Seiko Instruments

   Subject: 10.05.00 Description
   Subject: 10.05.01 Sales/Dealer Information
        Sales Information 800 888-0817
       408 922-5900
   Subject: 10.05.02 Technical Support
        Technical Support 408 922-1917
=====
End of Part 3 of 5
