Technical Support

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Oregon Research's technical support staff is trained to provide you with fast and courteous service. Your software or hardware purchase comes with 90 days of free technical support. After 90 days free technical support is still available, but only via postal letter on a time available basis. Please return your completed owners registration card to become eligible for technical support.

If you require technical support via phone, FAX, or electronic mail beyond the 90 day free support period, extended technical support plans are available for a nominal charge. Contact Oregon Research in North America or HiSoft in Europe for more information on extended support plans.

Before contacting us for technical support, please check the Demos & Patch page to ensure that you are using the very latest version. Your problem may very well have already been solved in a patch.

If you require assistance beyond what the manual, help features, and README files can provide, then call or write use with the information listed in the technical support checklist below. Before calling, please attempt to recreate the problem so that you can provide us with an exact sequence of events. If the problem reoccurs, then contact us by phone, FAX, or electronically with the following information:

Product Information: The name, version number, and file date/time of the application program. The version number appears in the About box.

Your product serial number. This appears on the master disk label.

System Information: We'll need to know the Amiga computer model that you own and operating system version that you are running.

Additional Hardware: We'll need to know the brand names of additional hardware you have connected to your system. This includes disk drives, printers, modems, accelerators, custom video cards, PC emulators etc.

Error Messages: Write down the EXACT wording of any error messages that you received from the program.

Startup Sequence and Resident programs: We will need a list of All programs run from your startup sequence or WBStartup drawer. You should try eliminating unneeded programs to see if a conflict exists.

Attempted solutions: Make careful note of any steps you took to solve the problem and what the results were.

Read the Manual Again: 95% of all of our technical support requests involve problems and solutions that are addressed in this manual. Please utilize the information contained in this manual so we can efficiently serve those customers who really need assistance.

If you need assistance beyond these suggestions, and you cannot find the answer to your problem in the manual , help features, or README files, then please write, call, or FAX us with the information in the technical support checklist.

We need ALL of the information in the checklist to efficiently serve you.

Please note that e-mail requests for technical support on products that you have not sent your registration card in and that do not contain your product serial number will not receive a response.

In North America contact:

Oregon Research

16200 S.W. Pacific Hwy., Suite 162

Tigard, OR 97224

USA

Orders/Info: (503) 620-4919

Technical Support: (503) 620-4919

FAX: (503) 624-2940

Internet Support: support@orres.com

In Europe contact:

HiSoft

The Old School

Greenfield, Bedford

UNITED KINGDOM MK45 5DE

Phone: +44 1 525 718181

FAX: +44 1 525 713716

Internet Support: support@hisoft.co.uk

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