Product Support

If you require assistance or have questions about something not covered in these WWW pages, please contact support@syz.com via Internet email.

The purpose of this section is to provide updated information and software to registered users of The Digital Universe. The information and files available here should change fairly regularly, so please check back from time to time. Ensure that "Load to Local Disk" is selected in your web browser before you download any information.

Several updates on this site will be in the form of "patch" files, ending in .pch and generated by the SAS/C "scompare" utility. To apply these patches, you require the spatch.lha software package. Documentation on how to use the utility is included in the archive.


Software Upgrades

Version 1.03 of The Digital Universe is now being shipped. Owners of previous versions can upgrade their package themselves by obtaining the patch files available on this site. Patches must be applied to the file entitled DigitalUniverse, found in your DU: directory. The file DigitalUniverseNoIntro is just a link to DigitalUniverse so the patch should be applied to both executables automatically. If it is not, just type MakeLink from DigitalUniverseNoIntro to DigitalUniverse at a shell prompt.

The following files are available:

History of changes
96/09/14:Upgrade 68000 version of executable from 1.02 to 1.03
96/09/14:Upgrade 68020+ version of executable from 1.02 to 1.03
96/09/14:Upgrade 68020+/68881+ version of executable from 1.02 to 1.03
95/12/16:Upgrade 68000 version of executable from 1.01 to 1.02
95/12/16:Upgrade 68020+ version of executable from 1.01 to 1.02
95/12/16:Upgrade 68020+/68881+ version of executable from 1.01 to 1.02
95/11/07:Upgrade 68000 version of executable from 1.00 to 1.01
95/11/07:Upgrade 68020+ version of executable from 1.00 to 1.01
95/11/07:Upgrade 68020+/68881+ version of executable from 1.00 to 1.01
Ensure that you obtain the correct patch for the version of The Digital Universe that you are using on your machine! Also, you must read the DU_Patch.readme file found within the archive and follow the instructions contained within about generating new preferences files. If you do not follow these instructions, your executable will not work properly.

Hypertext Upgrades

The following patches to the hypertext are available:
History of patches to DU:chapters.guide
95/10/21:chapters.guide_1.00_1.01.pch
Patches here should be applied to the chapters.guide file found in your DU: directory.
History of patches to DU:chapters2.guide
95/12/16:chapters2.guide_1.00_1.01.pch
Patches here should be applied to the chapters2.guide file found in your DU: directory.
History of patches to DU:duhelp.guide
95/12/16:duhelp.guide_1.01_1.02.pch
95/11/07:duhelp.guide_1.00_1.01.pch
Patches here should be applied to the duhelp.guide file found in your DU: directory.
History of patches to DU:duobjects.guide
95/12/16:duobjects.guide_1.02_1.03.pch
95/11/07:duobjects.guide_1.01_1.02.pch
95/10/21:duobjects.guide_1.00_1.01.pch
Patches here should be applied to the duobjects.guide file found in your DU: directory.
History of patches to DU:spacecraft.guide
95/12/16:spacecraft.guide_1.01_1.02.pch
95/09/29:spacecraft.guide_1.00_1.01.pch
Patches here should be applied to the spacecraft.guide file found in your DU: directory.

Image Upgrades

The following updated astronomical images should also be downloaded and added to your Digital Universe package to reflect some of the changes made in the hypertext. They are not necessary if you received version 1.03 of duobjects.guide when you purchased The Digital Universe, as you will have them already.
95/12/16:vesta.iff
This should be copied to DU:data/pics/smallobjects/vesta.iff.
95/12/16:betapictoris.iff
This should be copied to DU:data/pics/stars/betapictoris.iff, replacing the file of the same name already located there.
95/12/16:m16.iff
This should be copied to DU:data/pics/deepsky/m16.iff, replacing the file of the same name already located there.

Database Upgrades

96/03/01:hyakutake.uof
This UOF file allows you to use The Digital Universe to calculate the path that Comet Hyakutake will take across the sky. It is expected to become a very bright comet from March to May of this year - likely the brightest since Comet West of 1976! Keep in mind though that comet magnitude predictions are rather unreliable, and the magnitudes as calculated by The Digital Universe should be taken with a large grain of salt.
95/09/29:moreasteroids.lha (511K)
When Jost Jahn supplied the orbital elements for comets and asteroids, more information was provided than could fit onto the distribution disks. 14,000 faint asteroids which were only observed once, or which had orbits that were not well known, were not supplied with the package. This archive contains the orbital elements (in "Universal Orbit Format", or UOF files) for these objects. Un-LHA the file into your DU:data/orbits directory and you will be able to access them with the "Miscellaneous Objects" window.
95/09/29:newcomets.uof
This short file contains orbital information for comets Bradfield, P/d'Arrest, P/de Vico, and Hale-Bopp. Just copy the file to your DU:data/orbits directory to be able to load the information in with the "Miscellaneous Objects" window.

Earth-orbiting satellites

Since satellite orbits change over time due to atmospheric drag and other complicated and often unpredictable effects, new orbital information should periodically be obtained for accurate calculations. If you wish to obtain recent satellite orbit data sets, you have one of two options. You can either obtain them directly in "two-line" orbital element (TLE) format (pretty much guaranteed to be the most recent sets available), or can obtain them pre-converted to the UOF format required by the software. Note that if you decide to get UOF files, they may be as much as a month or two old. If you obtain the original data sets, you must use the utility program "tle2uof" provided with The Digital Universe to convert the files to UOF. You may also need to decompress the files with the Unix "compress" utility.

Our "To Do" List"


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