06601030301800 6L....T....T....T....T....T....T....T....T....T....T....T....T....R €DearC-Lab Iamverydisappointedwiththeperformanceandsupportfor yourproductNotator2.2.Ipurchasedtheproductatahealthy priceanddesignedmystudioaroundtheclaimsyouhavemadeabout thisproduct.Certainlyyoumustunderstandthatstudiohardware designandconfigurationhasmuchtodowiththepowerofthe software.SoIopurchasedNotator2.1becauseoftheclaimsofthe RMGtodorealtimeeditingofmysynthesizers.Wellafter spendingthemoney,readingthemanual,callingDIGIDESIGNand talkingwithyourU.S.representativeIhavecometofindoutthat thedamnthingdoesn'tworkanyway,oritissodifficulttouse thatnoonehasanyideahowtomakeitwork.Andthisisafter literallymonthsoftrying.SothenIwasstuckandverypissed offbecauseIwassoldarealpeaceofjunk.ButsinceIhadspent allthemoneyidecidedthatmaybe2.2wouldsolvetheproblem. And2.2wassup[posedtohavethiswonderfulthiongcalled softlink(whichalsoturnedouttobearealpeaceofcrap). Before2.2wasavailableIhadtogetmyeditingdone symultaneouslywithsequencingsoiwasforcedtobyanother Atari(thankstothefailureoftheRMGtowork)andlink thetwocomutersthroughamidipatchbay.ThankGodistillhave thesecondcomputerbecausesoflinkturnedouttobearealjoke also.SinceyourU.S.representaivetoldmethat DR.T'sXORwasthemostcompartibleeditorfortheupcoming softlinkipurcheditwiththecomfidencethattheprogramunder softlinkwouldwork.Ihadmyatariupgradedto4megandpoutin TOS1.4atconsiderableexpense.When2.2cameoutwithsoftlink thatwassupposedtosolvetheproblemofsimultaneousediting fromthesamecomputer.WellSoflinkandXORfailedcompletely.I knowitisyoursoftwarebecauseXORworksfinewiththedirector acc.TobemorespecificIamusingExport.IfIbootuponlyXOR UniversalEditorwiththeDirectoracc.anddirecttheSYSEX. dumprequestoutsayportB,channelone,everythingworksfine. Themodule(FB01forexample)dumpsandeditingisquiteeasy throughtheExport.ButifIbootupSoftlink,partitiontheAtari (3megforNotator,1megforXOR)andagainselectportBchannel one,anerrormessagereultssayingthatthesoundmoduleisnot connectedandofcourseeditinganddumpingdoesnotwork.Ihave triedoverandoveragainwitheverypossiblecombinationtoget soflinktoworkbutitjustdoesn't.Itriedeverypossiblethink mentionedintheusersmanualandtipsfromanypublicationsi couldfind.DigiDesignhasnoideawhattosuggestandyourU.S representativeisnotaround.Soagainihaveamstuckwitha productthatdoesnotworkaftermuchexpenseandcountlesshours. ThelossoftimeandenergynowhasSEVERLYIMPACTEDMY PROGRESSANDIAMQUITEANGRYABOUTTHIS.Icertainlyhopethat yourcompanywillcontactmeandsolvethisproblemimediately. DigiDesignhasoffereddtorefundmymoneybutthatisnotgood enough.Thefailureoftheclaimsmadeforyourproducthave causedmemuchhardshipandlossofconsiderablemoneyandtime. IfIdonotgetsatisfactionfromyourcompanywiththeabove mentionedproblemswiththeRMGandSoftlinkintheNotator programIdointendtofollowlegalactionforthelossof considerabletimeandmoney.Iknowthatyourcompanyclaimsno responsiblityafterninetydaysofpurchasebutthishasgottento bequiterediculous. Mostsincerelydisspointedandquite angry, DonaldW.Skaggs. 131RolphParkDrive Crockett,California U.S.A.94525 Tel.(U.S.)415-787-1152.  ebitgeforeicandevelopeallthephotoes thartItook.WhenIreturnedhomeistartedtofinishthe paymentsonamotorcyclethatIpurchasedjustbeforeIleft.SoI putallotherexopensesonholdforwhile.Istillaabigpile offilmsittingonthetablewaitingtobedevelopedsomaybeI candothatsoon.Howareallyourfriends?Istillthinkitisso funtoallofyouinthevideos.Wowit'sreallygreat?Andyou knowthevideeowedidinyourfriend'shousewithallthepeople around?Wellthatisreallyfunalso. WellIguessIshouldrteallyapologiseagainforwaitingso longtoright.Iknowihadmadeapromisetowritetoyouwheni giottoCebu.Istillhavetheletterwithm,ethastiowroteto youandirtstilldoesnothaveastamponitbecauseithought